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Versa stops tracking during workout

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‎08-12-2020 11:11 - last edited on ‎08-12-2020 15:59 by Fitbit Moderator

‎08-12-2020 11:11 - last edited on ‎08-12-2020 15:59 by Fitbit Moderator

My Versa stops when I turn on an exercise mode. Its frustrating because its not calculating my complete workout. My warranty runs out in September. 

 

Moderator Edit: Clarified subject

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‎08-12-2020 15:59 - last edited on ‎09-02-2025 11:50 by Fitbit Moderator

‎08-12-2020 15:59 - last edited on ‎09-02-2025 11:50 by Fitbit Moderator

Hi @Karonona, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this occurring with all exercises or which of them? In the meantime I receive your answers, please try our restart process and let me know if the issue persists.

Looking forward to your reply. 

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