Versa stuck on installing

[Ishrogh]

 Downloaded software for Versa. While it was installing, the process froze. I have done the following to remedy the situation: turned Versa on and off, erased and re-loaded fitbit software on iPhone,   Turn phone on and off. Removed versa from Bluetooth discoverable list. No longer discoverable.  Disconnected all other Bluetooth devices from Phone. Nothing works because every time I turn watch back on again it returns the frozen installing state (loading bar still on screen) Can’t get help from Fitbit. Any suggestions? Is it possible to reset the Versa to factory settings using the buttons on the sides?

UPADTE April 21/18

  So my latest Versa works fine...so far.  Did a FIIIT workout today and the watch handled it admirably. Fitbit pay works well, but so far in Canada, only the Royal Bank is on-board -- you can only store a credit card, not a debit card. The biggest pain has been replacing the watch strap, but it's a minor quibble.  Will update as necessary.

[Aqualibrarian]

Oh my, this makes me sad to know. I have the Galaxy edge 7 and my new Versa should be here in 2 days. I have been waiting for months to buy it. The Lavender one sold out the first day it made to El Paso. I know FITBIT  is great about returns, but I don't want to return it, I want it to work with my phone.

[SunsetRunner]

I received my Fitbit Versa this afternoon. I've owned the Charge and the Surge and I had no problems setting them up. This Versa is a nightmare to setup. I tried two computers and my S4 phone and it was creeping along oh so very slowly; 2% after three hours! Yikes. It could not connect to wi-fi using two routers on two laptops. The Bluetooth connection displayed a message stating it would take 1426 hours to complete! I have reset the Versa several times and started over with no luck. Arrrgh! 

I finally got it to update!

I nuked the fitbit app on my phone, restarted the phone, then installed the fitbit app fresh. After logging in to my account I was able to setup the wi-fi for it using my S4. As I'm tying this post it is updating and I can see the progress. Woo hoo! Finally! I've been at it for four hours! I just hope it works after finally getting the Update to complete. I hope this helps others. 

The Update just completed and the installation has begun. 

Moderator Edit: Format.

[KezzaRed]

Hi, I've factory reset my Versa about 5 times to try different things. I did notice the only times it went through the initial setup process correctly was when I was in the same room as my router/WiFi, if I did it anywhere else in the rest of the house it stayed on 1 of 3 connecting. It does move on to no 2 of 3 if I am in the same room as the WiFi. Dont know if u've tried this at all

[SunsetRunner]

Thanks for your reply. My router is in the same room, like six feet away.

[MeDoo]

Your serious about having to do all these steps....right??

The phone says it links to your WIFI and smartwatch....it doesn't!

Everytime I want to use this watch for what its suppose to do, track my workouts, I have to go through a list of items to make it synch??  Resetting this device, than that device, than turning bluetooth off waiting 10 seconds....turning it back on....then resetting this device than that device....finding a room with no other bluetooth devices that can interfere  (really??? that one statement alone should tell you Fitbit has an awful unworkable product!!!)

Get the point?

I'll tell you what...here's what I'm going to do to fix the problem....

Put it back in the box, and return it!!  

If anyone thinks a "fix" will be coming...that will fix this problem, good luck! 

I just see continued problems and connectivity issues...I mean it is one of the main reasons why I bought the device, and to think a company can come to market with a device thats suppose to work but doesnt is unbelievable!!

So before my window to return is closed, I'm throwing this device out of it!!!

Be forewarned if you're considering buying this device....walk away....

It seems there are now 3 pages on this site dedicated just to connectivity issues....and I'm sure that will continue to grow!

All the best!

[DaveKuwait]

Im REALLY disappointed. Ive never had a new device that I can't simply use within 20-30 minutes of unboxing.

The app on my phone says "Updating your Fitbit Versa". The Versa says, "Download the app" in various languages. The same thing for two hours. 

What shall I do?

[SunsetRunner]

Hello,
I returned mine and got another one. It set up fine.
Marne

Sent from my iPad

[oneplus]

This really frustrating. I am new to the smartwatch. I saved enormous money to buy this by doing odd jobs. The engineering aspect of VERSA is really a BIG-ZERO. I have tried to install this on various devices (two different android devices, windows surface) but it does not work. It is so silly they suggest the following tips

- bring your device close to WIFI (Well if this is the case, then is it worth to have WiFi). But nevermind. I just started a HOTSPOT on my phone a kept it close to my VERSA. And it Doesn't work.

- Remove every single Bluetooth device, otherwise, it may interface. What a joke! Really? Engineers who designed Bluetooth knew about this and they agreed on a protocol. But nevertheless, I removed all Bluetooth device, shut down Bluetooth on phone and camera; and it still doesn't work.

I am really frustrated, seeing my hard earned money go to a ZERO? But is there a way out? If it works half as good as what was shown in the preview video, I am happy to keep it? Or can we return and get feedback? Also, who pays for the lost day and frustration?

[starflyer]

Very FRUSTRATING!  Returning the watch.  I am surprised that Fitbit cannot get the basic functionalities correct. 

[MarionS]

I had a similar issue. Nothing updating. Then, buried in the troubleshooting instructions, I find that I should unlink my old fitbit first. Even though on my dashboard, I can "add" a device (guess that's only the scale and other add-on types of things?). I had wanted to overlap my devices to make sure the Versa worked before I unlinked my trusty One but... once I did that, everything was go with the Versa. It was slow though, so slow... and we're on a cable isp.

I'm still finding so much information and instructions with this, my first smart-watch... such a noob, lol.

[WIUpnorth]

I too find it difficult to find answers. I wish Fitbit would come up with a way to relay this information once they have answers. I read through so many comments on community before I find the answer. I just feel I work my fingers looking for answers then actually exercising.

[starflyer]

This is just so wrong.  I prefer not to use a product/company if I have to dig into their manual and do this and that!  They should learn from Apple or even from Pebble!  BTW, I have no old fitbit, so nothing to disconnect first. 

[WIUpnorth]

I found I didn't have to remove my other Bluetooth items from Bluetooth but to unpair the Fitbit I was having problems with and then add it. I have found in the past that once I did that the update would then work. I had to do it again with this update and it seems to work.

[RobertoME]

Hi there Versa fellows, I've been reading your post and some of are reporting troubles to complete the set up process or updating your Versa watches. Thank also for those who are reporting and sharing you were able to resolved this issues.

For some additional help in case you still need help, please refer to the suggestions of @MarcoGFitbit here. 

Also for basic help to set up your trackers refer to the following video.

I have merged some of your post to keep the scope of your feedback.  Just remember to maintain a friendly environment, I really want to keep this discussion open, so that we can have a constructive dialogue. We've had to remove a few posts as being inflammatory or off topic. Don't forget to keep your posts considerate and On-topic, so we can keep this thread productive.

Catch ya' later!

[Mister_bean]

I did it !!! finally ! , now let's share 

I did get the updating issues as reported all over the place , tried over and over without success. 

The key I found is that I made sure my phone does not turnoff , powersave, or any other funky mode that would affect the processes. I went into the phone settings and disabled the screen timeout. The phone stayed ON for the 30 minutes process.

Steps :

1. go into your phone settings and turn off the screen timeout

2. plug your phone to the charger, the phone might timeout the wifi if on battery, 

3. plug the watch to the charger

4. Unpaired the watch

5. restarted the setup using wifi.

6. while downloading, a blue bar will slowly creep from left to right on the watch face

7. when the update was installing, it's screen was green.

About 45 minutes later, the download was completed and the watch was updated

hope it helps.

[Keriko]

None of the steps are working.

Everything restarted. Toggled with bluetooth. Toggled with wifi. App updated. App reinstalled. In a room with the wifi and nothing else in it.

17 attempts. 17.

Still not working. The app is telling me the Versa is good to go, but the Versa is still on the multi-language "To start, download the FitBit app."

17 attempts.

If I can get this to work, FitBit should pay me some sort of hourly wage. Been at it for almost 6 hours with multiple "Update Failed" errors on my phone.

My FAVORITE was when I deleted the connection with the Versa in the app and reinstalled the app, and when it reinstalled and I tried to add the Versa, the app was still saying it was already set up..... while the Versa was still waiting for me to download the app.

I have had a Charge, Charge HR, and now a Blaze. Never had these issues with any of them.

I think once my Blaze gives out I will be switching brands. This is BS.

[amd1396]

I wait too much to receive my versa in Iran. and its about 9 hours I am waiting for my watch getting update and its on half after these 9 hours. at first I think its my problem but now I see every one has the same issue with the versa. maybe fitbit shouldn't try to write an OS and only try to use Microsoft Core OS. My Surface updated much faster than my versa. 

[amd1396]

Realllllllllllllllly? my versa update stopped and didn't work after ten hours?

I should try it again? 

[Prothorin]

I cant add to FitBit app, 

Data not cleared, Sync & try again.  

[VERSAAA]

I'm also stuck on installing. It has been about 6 hours since the fibbit started updating!!! Have turned off my phone and restarted it. Also tried restarting fibbit by pressing the left  button. Nothing works so far. Wish I haven't chose fitbit. 😬