Versa stuck on loading screen

[SunsetRunner]

My versa’s battery died a few days ago and as usual I put it on the charging dock to charge. Since then it has just been stuck on the loading screen. When I reset it turns off then back to that screen. I have had it on the charger for a few hours, left it not on the charger overnight, and reset it many, many times. I also tried cleaning the charger and the versa.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please clarify what do you mean when you say that your Versa is stuck on the loading screen? Is your device displaying the Fitbit logo with a progress bar or it shows that's taking charge? If possible, please send me a picture of what your device is showing for a better understanding of this situation and for me to further assist you. 

I'll be waiting for your reply. Don't hesitate to ask me any questions you may have.

[SunsetRunner]

The screen just shows the Fitbit logo, no loading bar. If I turn it off, when I put it in the charger it lights up with just the logo but not the charging bar or anything.

I’m unfortunately not sure how to include a picture here.

[SunsetRunner]

https://ibb.co/ChvL14S 

[RicardoFitbit]

Your reply is appreciated @SunsetRunner, thanks for answering the questions from my previous post. 

I’m sorry to know that you’re still experiencing difficulties with your device. To fix it, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Tpadilla07]

Hi im having the same problem to. Fitbit was trying to update but wouldn't sync to my phone I tried the troubleshooting tips factory reset watch, uninstall app, restart phone, turn off Bluetooth everything that i have read to do. But now watch is stuck on "to start, download fitbit app". I downloaded the app it says "found it" it trys to connect then goes to "not working". Watch hasn't been working for a week getting really frustrated. Please help

[SunsetRunner]

I tried the suggested factory reset but it didn’t work. When I held all three buttons, the logo would disappear but when I immediately let go of the bottom right button the screen remained blank and no vibration happened. When I let go the logo would reappear a few seconds later.

[RicardoFitbit]

Welcome aboard @Tpadilla07 and thanks for your reply @SunsetRunner.

I'm sorry to know that you are still experiencing difficulties with your devices despite trying the troubleshooting steps that were shared on this thread. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you guys need anything else.

[Hklodt]

Mine is doing the same thing, it load up to a out 3/4 then stops. Any luck solving this?