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Versa syncing issue was solved

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‎01-29-2021 09:14 - last edited on ‎01-29-2021 17:35 by Fitbit Moderator

‎01-29-2021 09:14 - last edited on ‎01-29-2021 17:35 by Fitbit Moderator

Mine went on the blink yesterday, literally.  But was fixed with this easy step today.

26F85F36-16D9-4578-841E-A2ECAFBAA685.png

Once I did all this and reloaded it as a new device, it works perfectly now!

Good luck to you all.

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:35

‎01-29-2021 17:35

Hi @MNMOM13, it's nice to see another post from you here in the Community Forums.

 

I'm really happy to know that your issue was solved after trying some troubleshooting steps, your patience with the syncing issue is appreciated. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family.

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3 REPLIES 3

‎01-29-2021 17:35

‎01-29-2021 17:35

Hi @MNMOM13, it's nice to see another post from you here in the Community Forums.

 

I'm really happy to know that your issue was solved after trying some troubleshooting steps, your patience with the syncing issue is appreciated. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family.

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0 Votes

‎01-29-2021 17:43

In response to RicardoFitbit

‎01-29-2021 17:43

I was able to get my versa working today after being down for three days.  It took me a while to figure out the instructions but it appears to be good.

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‎01-29-2021 18:05

In response to RicardoFitbit

‎01-29-2021 18:05

Had the same problem, took all the steps got it to work again yesterday. Today same problem again.

Best Answer