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Versa syncing issue

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‎09-01-2019 14:29 - last edited on ‎09-09-2021 04:15 by Fitbit Moderator

‎09-01-2019 14:29 - last edited on ‎09-09-2021 04:15 by Fitbit Moderator

Hey my Versa isnt syncing anymore. This is happening more often now...It started like two months ago.

I have tried everything I could think of; turning off the bluetooth, deleting the device and trying to add it again, letting it run its course and try to come back to do it again. Mine was purchase Sept 22 last year...not even one year old yet. 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-01-2019 18:04

‎09-01-2019 18:04

Sorry I'm no help. I'm having the same problem and getting very fustrated because I'm not finding any help

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‎09-01-2019 19:40

‎09-01-2019 19:40

@jasminetsai98 @Dajake    What phone are you using? Is it on theSupported Devices List?

Try all the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-02-2019 06:23

In response to NellyG

‎09-02-2019 06:23

Yap! I've a pixel 3 XL and it's definitely listed as compatible
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‎09-02-2019 06:30 - edited ‎09-02-2019 06:35

In response to jasminetsai98

‎09-02-2019 06:30 - edited ‎09-02-2019 06:35

Yes that one should work. If trying all the troubleshoots in the Help Article I linked above doesnt help, perhaps contact Support and see if they can help you (before the year is up) Link in my signature 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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