Versa syncing issues after update

[Cryss2]

Is there any way I can go back to the original app? This newest update is the worst. I’ve been having syncing issues since downloading it yesterday.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Cryss2 it's great to see you in our Fitbit Community! Regarding the syncing issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and proceed accordingly. Please keep an eye on your email account.

I'll be around if any question arises! 

[SunsetRunner]

I am having the same problem for over a week now... I've tried everything mentioned from rebooting my Versa, doing a factor reset,  deleting the app from my phone and starting over with everything.... 

Please have someone from IT get a hold of me too... this is crazy... I've had a Fitbit since 2015 and have never had this many problems with it.   Getting frustrated and don't want to have to switch to a different tracker. 

[SunsetRunner]

Hi,  you are not the only one who had been going crazy over the last update.... I hope you get a solution soon, if you do, can you share it?

[SunsetRunner]

I have as well.  It just sits on white screen with the Fitbit logo.  After speaking with a Fitbit Rep he advised to Force Quit the app so that I could at least get in.  

The syncing is off.  My watch shows I have been doing the hourly 250 steps but the app just shows 2 hours.

My activity and calorie count are off since it's not capturing the data.

This is not a good update.  I used to be able to get into the app quickly and it would respond....not any longer especially with this new version.

[dlhoward]

This is my issue also only my app says it cannot find my device so for the last ten days nothing has been sync.  Ease help me I wish I never did the update

[Cryss2]

I was on the phone with them for hours yesterday and the end result is still the same. Fitbit is trying to fix the watches when the issue is the App (update). If factory reseting my watch isn’t going to delete the app why keep getting us to do it. The bugs are stored on the App!! 

[Cryss2]

My watch is fine! The updated App is not

[SunsetRunner]

I agree with you that it's the App update that is broken... so many people, that have Versa's and other Fitbits, can't all have broken their fitbits in the same month.... So I wish that "They" would stop telling us to reset the watch... do a factory rest.... un-install and re-install that app... It's so frustrating.  

I hope they really fix the Update soon or they are going to start losing people to Apple and other trackers.

sorry for the venting but i want you to know that many people feel that it's the Update that "broke" the fitbits. 

[Mike241]

This firmware update is ridiculous.   How does a company in this business force an update that doesn’t work and renders the product useless?    My wife and I are shopping for other products today and likely going to throw our Fitbits in the garbage.    We already have had issues with my heart rate showing at 165 bpm before I even started a workout and my wife’s is showing at 51 bpm.   So frustrating. 

[TommiD]

I totally believe this. I was told to do a reset and track how often I needed to charge the battery. All the problems started after the updates. This morning after charging my watch all night, it went to half screen, vibrates and then went completely off. I tried to sync it where it shows a full battery but nothing is on the watch face. Anybody heard of a fix for this yet? 

[GavRev]

Nothing yet. I'm in the process of getting a replacement watch after troubleshooting with the support team for a day. With the arrival of new info from another user I'm suspecting the app is problematic as well, although I didn't attribute it to my problem at first - I think I might have compounded my original problem with the 3.3 app update. For now I'm trying to ascertain if people with dying watches have had them die after the 3.3 upgrade.

[SunsetRunner]

HI, there are alot of people complaining about the battery dying really quick after the Update... I have lost the HR tracking and the sleep tracking, which works off the HR part.  I have done the reboot, factory install, un-install app from from, re-install, re-sync and everything else that I read to do, but nothing worked for my Versa...

Now,  I pulled out my old Blaze, charged it and wearing on my other wrist and it's tracking everything just fine.  So that tells me that the Update is bad....  Fitbit devices on other Forums are having the same problems once the updates were installed on their Fitbits, so this is not just a Versa issue. 

[Mike241]

My question is .... so where is Fitbit in all of this?   As a company owner in a technology service organization, I could not imagine leaving customers orphaned and without communication.   

[memaloney]

I am having the same problems, the device will not sync. My Alta wristband is keeping track of my steps but when I try to sync the device, I receive a message indicating the device cannot be found. So frustrating!

[GavRev]

At the point where I was troubleshooting before I returned mine, I too was getting the device not found error. I could mitigate it for a bit with a restart of my watch but it would resurface.. as you say frustrating.

[Hleebo]

Having same issue with my Versa since update.  Your not alone. This update needs a patch.

[GocartMozart]

Yep, the update is a serious problem.

1) Syncing takes much longer

2) The clock on the fitbit can now fall 5 minutes or more behind real time if you don't sync for a day.

On top of that, the new interface is worse.  Less info on screen, more scrolling and clicking to get the same info we used to have "at a glance".

There also was a one-time problem that the first time I synced after the app update that night's detailed sleep data was lost.

I suggest a rollback of this app update and try again with a much more thorough beta test, one that gets feedback from real users.

[SunsetRunner]

I did the 8/3 update and had major issues with the app and the Versa syncing and matching.

I had done all the troubleshooting...

Restart Versa, Restart phone,  turn bluetooth off and on.  Uninstall and reinstall the app....nothing worked.  The Fitbit Rep asked me to set up the device and then go to the app in my app setting on the phone and do a force stop.  That finally got things to sync but the data for yesterday's hourly count was off.

I notice there is an update dated 8/15. Has anyone done that one? Which one is causing the issues?

[dlhoward]

I don't know which one it is but it is the one that updated a new dashboard