Versa syncing issues

[AlekseyM]

Hi there,

So my Fitbit versa is a little over a year old and hasn’t had any issues up until now. It absolutely refuses to Bluetooth sync to my iPhone 7. 

Ive searched forums all over and tried all the recommended fixes. Rebooted my phone, my watch (restarted and factory reset), Fitbit app and still no changes. The watch is just unable to pair with my phone through Bluetooth. All software is updated to the latest versions, no other BT devices around. I’ve done it all. No luck.

As a last resort I reached out online support via chat and tried all their recommended steps with no positive results. So the tech mentioned that this is a known issue with iOS compatibility and bay Fitbit is working on a fix. So now I have to wait for Fitbit to come out with a new update and hope it fixes my issue. Yet we don’t have an eta on when the fix is to be released. Until then My watch is rendered useless. 

This is incredibly frustrating and with no solution in sight I’m stuck with a 200$ bracelet. 

is anyone else dealing with this and have you found any possible solutions aside from switching to a different company?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AlekseyM, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is experiencing syncing issues. I appreciate the time spent trying the recommended troubleshooting steps.

I totally understand how frustrating this is for you. However, our team is actively working on a fix and expect to have this issue resolved soon. Once a solution is available, we'll make sure to post it on the Community.

We really appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[AlekseyM]

@JuanJoFitbit @I know there’s a lot going on with the current situation in the world. Just curious to know if we are any closer to getting a fix for the issue. Unfortunately I’m unable to use the tracker/watch at all until this Is fixed. 

thanks!

[Sandy7306]

Ive been back and forth with you all with the same problem. I have iphone 11. Bluetooth just stopped working one day about a month ago and I’ve done everything again and again and again. You guys did the same thing with the first scale. So I too have a very expensive bracelet.

[Kgood14]

I’m having the same issue. It’s extremely frustrating when my watch only syncs when it wants to. I’ve also tried deleting my versa and reinstalling multiple times but then run the risk of it not connecting to my WiFi at all. I’ve restarted my phone and my versa and nothing works. 

[Sandy7306]

I’ve tried everything multiple times also. I get frustrated because I was between an Apple and this. I had the blaze and it was great so I got this. But if course it did the same as the scale and just quit syncing. I kept thinking they would update the software and it would work but I think I made a mistake. I think they do that so we have to upgrade. I hate thinking that but. I won’t be buying another Fitbit product if it doesn’t get resolved soon.

[Michelleohio]

We may be having the same problem.  My watch is almost a year old.  Two days ago I woke up and found that my Versa's clock was an hour behind.  I tried everything that I could think of to sync it with my computer.  I went online for help.  They suggested syncing it to my android phone.  It seemed to work, but then I noticed that it again was losing time.  It would not sync to either the phone or the computer.  Somehow it eventually did sync, but I don't know how.  Again, it began to lose time and again it eventually did sync, but continued to lose time.  The watch is monitoring steps and all other functions.  I got online help last night, but she focused on the phone.  She wanted  information about the phone that I didn't know and needed to check the manual.  They wanted me to call back when I had it. I will get back with them today, but I'm thinking the problem is the watch.  

[AlekseyM]

The problem is definitely the watch. My phone never has issues connecting with any other Bluetooth devices. 

I got my wife a versa at the same time as mine, and it’s not having any issues connecting to her iPhone. But she couldn’t connect to my versa when we tried. So yes, it’s definitely the watch. 

The Fitbit rep admitted it to be an issue with their firmware and they’re working on a fix. I will not be buying any more Fitbit product until this is fixed. If it’s not fixed, I’ll spend the money somewhere else on a more reliable device. 

the lack of assistance here is truly frustrating and astounding. 

[MorningZig]

I have the same issue with an Android phone. I had the same answer from Fitbit: it is a software problem & they are working on it..... I It has been going on for weeks and weeks & still there is no timeframe for any new software updates. It is only getting worse not better. As you said the Fitbit is useless at the moment. Can't even be used as a watch as it  doesn't keep accurate time for an hour!

[Michelleohio]

Thanks for the info.  I am about to contact them again.  

[Michelleohio]

Just got off the phone after two hours with a service representative and am worse off.  She said that they are having trouble connecting with androids.  I have an LG V40, which is a newer model than the one they list LG V10.  It also has a more updated operating system.  She said that they are having trouble with newer models.  She had me take fitbit off the phone and reinstall it.  Problem is that now it won't install.  She's looking into it and will contact me again.  I am so frustrated now.  

[Michelleohio]

Get to wear two watches now and record info at the end of the day, as the watch still logs the info.

[AlekseyM]

Yeah it’s the same suggestions over and over again. They don’t have any real solutions. Can’t really get mad at the customer service people. It’s Fitbit as a company that makes the product and rules for how they want to take care of their customers. I’m in the service industry so I get the limitations, luckily my company is way better at making sure the customer leaves happy. 

Fitbit needs to focus on perfecting their current product before pushing out new watches every 6 months. 

The only thing that kind of worked for my versa is if I plug the charger into my laptop and download the app on it. The watch pairs to the computer and updates as if it would to your phone. Your Fitbit data then transfers to your phone by default because the app on the computer uses the same account user name and password. 

honestly....hardly worth the trouble for me. 

[MorningZig]

My phone is not a brand new model... it is a well know problem  but they keep suggesting the same "fixes" over & over even if they do not work & do not fix the problem with the Fitbit software. 

My Fitbit will only (if ever) sync when on charger. Who walks around with their charger & a power bank to sync their tracker???

They are very pleasant if you contact them about this problem but totally useless.

They keep developing new models at the expense of  existing models functioning. 

It is the second I have a Fitbit tracker & the second time I have untesolved problem with syncing. I think if they do not fix it in a few days, it is time to move to another brand with better product support.

[Jps411]

This is incredibly frustrating. 

It started a week ago with suddenly only being able to sync when on the charger.  I reinstalled the app and restarted the fitbit and then wasn't able to re-setup the fitbit.  Then I did a factory reset and not only can I not setup the fitbit but now it's completely useless.  I've contacted support and after walking through a few troubleshooting steps with no success - they then said they're aware of the issue and "working on it".  Really??

At the very least if there was better communication from fitbit with a little more transparency on what they're doing and a proposed ETA it would be a little more tolerable.  Unfortunately, the way they've chosen to handle the situation and customer support is beyond disappointing.  After being loyal to fitbit for many years, it looks like it's time to move on.  It almost feels like one of those bad relationships you know you isn't going to end well but keeping hoping for the best.

As a data point - I have a Versa 2 and Pixel 3. 

[Sandy7306]

We all have different phone and all having problems. Thinking them

[Sandy7306]

Agreed

[Sandy7306]

Ya
It happened with the first scale too
They never did fix that either
I upgraded from iPhone 6 to an 11 fir work. I’m done I’m sure. They’ll never fix it
I’m mad I spent the money but won’t be fooled again
I never bought a second scale at least

[Sandy7306]

No thank you
Other apps I could have done and only worn one watch!

[Michelleohio]

My biggest disappointment is that I really liked my Versa.  It had been perfect for me because it motivated me to walk more and I've lost a ton of weight.  As a result, I've recommended it to so many people.  I hope they don't have so many problems with theirs.