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Versa touchscreen not working

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‎04-18-2020 01:16

‎04-18-2020 01:16

I have had my versa only 4 months and the touchscreen has stopped working!! Sometimes I can’t even use the button to turn the screen on. I have tried resetting, changing clock faces etc but no joy. Who do I contact to get my Versa replaced?? 

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‎05-01-2020 19:28

‎05-01-2020 19:28

Welcome to the Fitbit Community, @KK24. I am sorry for the delayed response.

 

I am sorry to hear your Versa touchscreen is not working. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Since you've tried already to restart your watch and change a clock face, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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