Versa touchscreen not working

[amylou4788]

I have had my Versa for almost a month now and it has started to have a few issues as follows:

• The screen will not light up on its own anymore when I wave my wrist up to check the time, I have to touch the buttons for it to display.
• The right side of the touch screen will not allow me to select, I can press the bottom right button to select what is on that side of the screen but cannot select any symbol that may appear on the top right such as the finish flag on a workout.
• It will no longer display my notifications, the notifications are all set up correctly through the app but for some reason it has now decided to stop working. It was displaying my notifications initially when I set it up.

Thank you

Moderator edit: subject for clarity

[NellyG]

Try restarting it several times and see if that fixes it. If it doesnt then you will need to try a factory reset usingbthe buttons. If that doesnt work Support is you next step (link in my signature ). Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Rachelp81]

Mine has done exactly  the same thing , it's bloody useless . I've had nothing but trouble with it and no answers except  try factory reset which I've done about 4 times.  

[Shelly4673]

Thank you, worked like a charm!!!!

[Janriley]

My Versa was acting up yesterday.  When I took it off the charger this morning was hot and is completely dead.  I tried the reboot and factory reset. NOTHING!  I have had this for about 6 weeks.

[SunsetRunner]

Jan, contact Customer Support.

[Janriley]

On a chat with them now.  Not sounding good.  Of course it is a little over the 45 day return policy.!

[AlejandraFitbit]

Welcome to the Forums @Shelly4673, I am glad to hear that the instructions provided here worked for you and that your watch is now working properly. If there is anything else we can help you with, let us know.

@Janriley and @SunsetRunner, good to see on board and to hear that you are already working with our support team. I know they will be glad to offer you a solution for this issue.

Keep the stepping up. 

[cassbeau85]

I’m having the same issue. It was working fine this morning but this afternoon it had a mind of its own bringing up the alarm screen, showing a line on the clock screen and not responding to tapping or swiping. I thought maybe it was just because the battery was low so I charged it and now I can’t do anything. The reset did not work either. I’ve only had it for about 3 weeks so this is very disappointing considering the cost.

[Shelly4673]

Getting my new one in the mail today. Customer was extremely nice. We
rebooted with them it didn't work, sent me a new one.

[AlejandraFitbit]

Welcome to the Community @cassbeau85, thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Shelly4673 thanks for the information, it's great to hear that you received a new watch. You can follow the steps in the How do I set up my Fitbit device? help article in order to pair your new Fitbit.

Catch you later. 

[Jaymel]

I bought my versa on Sunday and the touch screen stopped working yesterday evening. It’s still counting steps, but I can’t swipe up to view stats. I can’t clear text notifications. My alarms go off, but I can’t clear them in the touch screen. On the exercise button, I can only pull up the first run option and it won’t swipe.

Ive reset it 3 times and that hasn’t changed anything.

help! 

[SunsetRunner]

If by reset you mean Restart, if that didn't work, next step is a Factory Reset to start all over again. Since you can't swipe to get at Settings, use the 3 button method described below:

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

[Jaymel]

So I’ve reset via the method you described (to factory settings), 3 times
and the touch screen still does not work
Further suggestions?

[SunsetRunner]

Yes!  Contact Customer Support.

[FunEnthusiast]

I have had my fitbit for more than 2 months now and the touch screen stopped working last week. It’s still counting steps, but I can’t swipe up to view stats. I can’t clear text notifications. My alarms go off, but I can’t clear them in the touch screen. I cant even use the exercise button.

I've reset it 3 times and that hasn’t changed anything.

please help cause i really want to get back into it.

Cheers 

[NellyG]

Try doing a factory reset.  If that doesnt fix it you will neet to contact Suppot (link in my signature). Let us know how you go.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[FunEnthusiast]

Hi.
Unfortunately the factory reset functionality does not work. i have tried
it a number of times.

[GreginJaxFL]

Hope you bought it locally so return or replace will be quick. 

[FunEnthusiast]

Hi yes i bought it in Dubai.

[kowallabear]

I am having the same issue. I originally had an Ionic that NEVER worked and after 6 months of going back and forth with customer service, they finally allowed a return of the watch. I then purchased a new Versa and it worked great until a few days ago when swiping no longer worked. I need my case escalated as I don't want the run around I had with my Ionic. PLEASE HELP!!!!