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Versa tracking steps without wearing it!

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‎09-08-2020 10:19

‎09-08-2020 10:19

My versa has been tracking steps even though I am not wearing it. I even get my phone alerts telling me I'm only so many steps away from my goalI have not worn it at all. It's kinda creepy 😳.  I have tried uninstalling the app on my phone and resetting my Versa but now the Versa has a screen telling me to download the app on my phone which I have. Now my Versa is stuck on this screen and I can't get out of it.

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‎09-08-2020 12:48

‎09-08-2020 12:48

Hi @toti by any chance have you enabled mobile track on the Fitbit App? 

 

As for the message on the tracket, did you do a factory restart, the message is telling you to setup the tracker. 

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