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Versa unresponsive

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‎08-10-2019 02:01

‎08-10-2019 02:01

My 7 month old Versa vibrates but screen and back red and green lights are off. Counts my steps according to App but screen is blank. I also got red bumps which are itchy on my wrist from where the watch straps on. I have tried restarting by draining the battery, also tried holding 3 buttons  for 15 seconds. Not even logo comes on.

 

Disheartening 

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27 REPLIES 27

‎08-15-2019 10:24

In response to aysolis

‎08-15-2019 10:24

I really liked the swim tracking. I may try a Garmin next.

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‎08-19-2019 12:39 - last edited on ‎01-31-2025 11:42 by Fitbit Moderator

In response to LiraGraystreak

‎08-19-2019 12:39 - last edited on ‎01-31-2025 11:42 by Fitbit Moderator

Hello everyone. 

Let me help you with your unresponsive Versa. If you haven't tried please restart your device and if possible try changing the clock face. If the issue persist please let our Support team know so they can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-19-2019 12:44

In response to AlvaroFitbit

‎08-19-2019 12:44

The device is completely off so there is no way to restart or change the clock face. Thanks though. 

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‎08-19-2019 12:47 - last edited on ‎01-31-2025 11:42 by Fitbit Moderator

In response to aysolis

‎08-19-2019 12:47 - last edited on ‎01-31-2025 11:42 by Fitbit Moderator

@aysolis thank you for your update.

Since the issue persist please let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-19-2019 12:51

In response to AlvaroFitbit

‎08-19-2019 12:51

Thank you! I already spoke to support, unfortunately, the warranty has already passed so there is nothing I can do at this point other than buying a new one. Thanks! 

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‎08-19-2019 13:35

‎08-19-2019 13:35

I'm having the same problem.  My Versa stopped holding a charge and now it will not turn on.  I tried resetting by holding the buttons and nothing.  Also during Zumba I noticed the burned calorie count was off.  

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‎08-19-2019 16:19

In response to AlvaroFitbit

‎08-19-2019 16:19

It was turned off every time an alarm went off as the unresponsive screen prevented dismissal of alarm. I tried changing the clock face. I can't tell if it worked or not as screen is still blank. I would imagine that the warrenty is over if it was not renewed with the replacement. I don't know that I want to spend that much more money on something that has failed twice.

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‎08-19-2019 17:40

‎08-19-2019 17:40

I factory reset my Versa and now it’s unresponsive. It doesn’t seem like it’s charging. I brought this Fitbit last November. Not even year old. 

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