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Versa white screen

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‎08-05-2019 18:25 - last edited on ‎08-06-2019 09:29 by Fitbit Moderator

‎08-05-2019 18:25 - last edited on ‎08-06-2019 09:29 by Fitbit Moderator

while sitting at my desk I looked down to see what time it was... The screen was acting wierd... now all i have is a white screen... I have reset my it with no luck.... Can anyone help me?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-05-2019 23:35

‎08-05-2019 23:35

Hi @ladyPDO I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-06-2019 00:29

‎08-06-2019 00:29

Sorry to tell you, but your Versa's screen is dead. Happened to mine within 6 months of purchase as well, they're just bad quality. I'd recommend contacting support directly and asking for a replacement if it's still under warranty.

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‎08-06-2019 09:28

In response to draculix

‎08-06-2019 09:28

@ladyPDO it's great to see you in our Fitbit Community! Regarding the white screen of your Fitbit Versa, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided.

 

I would like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help and feedback guys @NellyG @draculix.

 

Hope to see you in our Fitbit Community more often!

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-06-2019 09:30 - edited ‎08-06-2019 09:32

‎08-06-2019 09:30 - edited ‎08-06-2019 09:32

@ladyPDO

FB_IMG_1564957165536.jpg

 

Did your versa get wet by any chance? Mine went swimming ONCE and died hours later. Actually we have two that died the same day after swimming.

 

Mine had the white screen like you describe. 

 

It now shows condensation in the heart rate sensors and is completely dead.

 

Hoping yours is under warranty. Fitbit refuses to help me with my 2 dead versas. 

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