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Versa will not update

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‎03-06-2019 11:49

‎03-06-2019 11:49

I have tried everything through the support groups and help tips but I cannot update my versa. It will not connect to the app to no avail. I am so done. I need advise/help. Thanks.

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‎03-06-2019 13:06 - edited ‎03-06-2019 13:17

‎03-06-2019 13:06 - edited ‎03-06-2019 13:17

Hi, see this guide regarding updating your Versa. Just replace "My Versa" with "Your Versa".Hope this helps you!!

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‎03-07-2019 08:35

In response to SunsetRunner

‎03-07-2019 08:35

@Teesdiamond Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not updating. In order to avoid any confusion on my end, please let me know if you mean that your Versa is not syncing your data or if it's not updating its firmware.

 

If it's the firmware that is not updating, please follow the steps that shared @SunsetRunner.

 

Also, please let me know what troubleshooting steps you have tried and I'll be happy to assist you accordingly.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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