Versa won't charge correctly

[MegSianS]

My Fitbit Versa was working fine, I then took it off and within 15 minutes the screen had gone black but the lights were still flashing green on the back. None of the buttons would respond and screen wouldn’t activate.

I decided to try a reset and pressed down all the buttons. I felt a small vibrate and then everything went blank. There’s no flashing lights and now I can’t get it to turn back on.

I don’t want to remove it from my Bluetooth because it won’t switch back on so I’ll lose it completely.

I’ve got no idea what happened or what I’m now supposed to do. My Versa is 2.5 years old and I haven’t had any problems like this before. Unless it’s linked to the fact I’ve recently started wearing it swimming?

Has anyone else had this problem? All help is appreciated.

Moderator Edit: Clarified subject

[Th14]

My Versa has not been usable for a couple of weeks now.  It will only turn on if it’s in the charging cradle. As soon as I open the cradle to remove the Versa, it powers off.  It will eventually turn back on while still in the cradle but any attempt to remove it begins the same cycle of dying and restarting in the cradle.  Not sure what to do.  I’ve followed all the steps I’ve read from similar problems but nothing works.  I guess all Fitbit products only have a 1-2 year life span.  Super disappointing 

[Onlymugwump]

There seems to be a similar pattern appearing across the Versa’s and sadly mine seems to also have fallen victim to the black screen death / no response/ no green or red lights on the back after charging it this morning. I have tried the factory reset and also popping it back in the charging tray in case it had not charged. It’s only a few months old.

What should I try next ? Any ideas to get it back

up and working again? 
Thanks 

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @MegSianS, @Th14 and @Onlymugwump. A warm welcome to the forums. It's good to see you on board.

@MegSianS, thanks for troubleshooting your Versa prior to posting. You did a good job with the steps and I'm sorry that your watch is still not working correctly. I went to check your details with our Support team and I was told that you already have a case created with them. They'll continue assisting you on this situation via email, so keep an eye on your inbox.

@Th14 and @Onlymugwump, thanks for letting me know about your watches and your efforts while trying to get them working again. I'm sorry for this inconvenience. Our team constantly works on our products based on our members comments, and feedback like yours will helps us to evaluate our procedures and improve your experience with them.

Although you've tried some steps prior posting, please make sure to have exhausted the troubleshooting tips from this help article.

By the way, I've moved your posts to this new thread so we can keep our forums organized.

I'll be around, keep me posted.

[Onlymugwump]

Hello

I left my watch on charge overnight and hey presto the following morning it had sprung back into life ! No idea what had caused the blip and the black screen for a day but the overnight charge did the trick.

Sophie

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[Th14]

Thanks LizzyFitbit.  I have gone through all of those steps. Still no change

[LiRaeWin]

My versa recently would not turn back on after allowing to run out of battery. After a long time it finally responded to my pressing the buttons. Now tonight, after traveling all day, I put on the charger. It was at 11% and no matter where I plugged it into it would not start charging. I even tried different usb charging bases . The green lights are flashing. I was able to charge other devices in the same outlets and bases no problem. Please help. 

[LizzyFitbit]

Hi @Onlymugwump and @Th14, I'm glad to see you here again. @LiRaeWin, welcome to the Community.

@Onlymugwump, thanks for your efforts while troubleshooting your watch. I'm glad that the overnight charging did the trick and if there's anything else I can do for you, please keep me posted.

@Th14 and @LiRaeWin, thanks for confirming the troubleshooting steps tried and for the information provided. Since your watches are still not turning on, I've gone ahead and requested a case on your behalf so you can receive further assistance from the Support team. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

See you around.

[Onlymugwump]

Sadly my versa turned black and died again last night at 7pm or so when I was wearing it and it had approx 75% battery life. Again we tried the trick of the over night charge then a restart but it is really dead.

My phone is registering that the

battery is at 100% so I know the battery is charging but nothing else is working (step count, floors climbed). 
I am devastated as I love my versa and was looking forward to a planned weekend challenge. 
what can I do now ? The watch is only a few months old.

Thanks

Sophie

[LiRaeWin]

Feeling the same way. It was working perfectly till last week and now is completely dead as well and nothing I do is allowing it to charge. I am also out of warranty. I purchased 4/2018. Sad it has such a short lifespan.

“Be joyful in hope, patient in affliction, faithful in prayer.”~Romans‬ ‭12:12‬ ‭NIV‬‬

[Onlymugwump]

Mine is not even a year old and it has died, this is the second one I have had and I am so upset 😭 I love my little watch.

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[LizzyFitbit]

Hi @Onlymugwump and @LiRaeWin. Welcome back.

Thanks to both of you for your efforts while troubleshooting your watches. Our team strives to improve our devices so you can have a good experience with them, and I'm sorry that you went through this situation. I've contacted the Support team to update your details so they can work on your cases. You'll receive a reply from them via email, so make sure to check your inbox, spam and junk folders.

I'll be around if you have another question.

[Onlymugwump]

Thank you Lizzie for passing this over to the support team for me, poor little watch is only 6 months old so it’s very strange it has done this.

Get Outlook for iOS

[LizzyFitbit]

Hi @Onlymugwump. I hope you're doing well.

You're welcome and thanks to you for your patience while troubleshooting your Versa. I understand how you're feeling. Your case is on good hands and I'm sure our team will be happy to continue assisting you the same way I will be if you need anything else.

[Carlie2098]

I have the exact same problem. Any luck or any positive out come? 

[Carlie2098]

Its odd that this is happening all around the same time. And that we have all experienced common problems. Could this be a recall? Mine is a couple years old and it was working fine until yesterday when the battery died drained very fast. I let it charge overnight and was very disappointed this a.m. because it was fully charged on the cradle and when you go to take it off its completely dead and cannot even restart it. So disappointed and frustrated 😞 

[LizzyFitbit]

Hi @Carlie2098. Welcome on board.

Thanks for letting me know that your Versa stops working after unplugging it from the charging cradle. I understand how you're feeling and I'm sorry that you're going through this situation. To work on this together, may I know if you've tried the troubleshooting tips described in this help article? If not, please give them a try as they've worked for other members. Keep me posted so I can continue helping you with this matter.

[LiRaeWin]

Nope, I’ve tried everything and it is now dead. When I push the buttons together I get a 0%
Battery message.

[LizzyFitbit]

Hi @LiRaeWin. It's nice to see you here again.

Thanks for continue troubleshooting your Versa and I'm sorry that it's not working correctly. I got in touch with the Support team and I was told that they've sent you an email to provide you with further assistance, however they didn't receive a response from you. I've forwarded your post and asked them to resend the email to you, so please make sure to check your inbox, spam and junk folders.