Versa won't charge

[Heyshe]

My Versa won’t charge at all!

The pins are clean and dust free.

I have used multiple outlets to plug charger in.
It has never gotten wet.

please help!

Moderator Edit: Clarified subject

[bomad54]

I'm having the same issue!

[Thepixie]

I had this last month, what had happened in my case was the versa had charged but had also tired off, which I couldn't see, I had to turn it on by holding one of the buttons in for about 5 seconds or so. I don't know if your fit bit hasn't charged or just looks that way because it has turned compleaty off, worth trying?

[bb.is.back]

I charged mine all night, and it said 100% so i put it on, and now its off or dead.  This happend to me yesterday as well.  It was on for some of the day, and then i went to look at it after dinner and it was off again.  

Moderator Edit: Formatting

[Ferretty]

I’m having the same problem. Had email to tell me batt low but wasn’t able to charge as was out. Screen went black. Put on to charge when I got home and nothing happened. Have tried all the methods suggested but nothing has worked 😕 only had it just over a year 

[bb.is.back]

I’ve had mine for about 16 months. I’ve looked online and nothing and I can’t even get on the chat waitlist 🙁

Sent from my iPhone

[Heyshe]

Same here... it won’t charge and is only about 6 months old! 😩

Sent from my iPad

[Heyshe]

Ugh! This is terrible!!!
I’m lost without it!!!

Sent from my iPhone

[Ferretty]

It’s so frustrating! 😫

Sent from my iPhone

[bomad54]

I have a Versa 2 and I've had it a week. The second time I tried to recharge it, it failed to recharge. Now I'm attempt to reset to original settings and apply the update. I guess i'll see what happens... ugh!

[A.Friend]

I had the exact same issue.  Battery went to 0% and blacked out.  Charged all night and nothing.  Read about turning it on on note above and tried that. Nothing!  Finally read help notes on cleaning and charging and tried that and let the watch charge for an hour.  Then tried the reset instructions in the help pages and my watch came back to life!  PTL (I had also prayed for success).  Interestingly, I noted that the battery was only charged to 11% which means my overnight charging had done nothing!  Apparently my cleaning the charger and watch with alcohol allowed the charging to take place so the reset option would work.  As I think back over the days before dooms day, the charger was not charging the watch nearly as fast as it usually did.  Maybe that's a clue that it's time to clean the electrodes? 🤔

[Ferretty]

Thanks for your advice. I have cleaned the electrodes and charged but haven’t tried reset so will give that a go now 🤞🏻

Sent from my iPhone

[Heyshe]

How do I reset?

Sent from my iPhone

[Ferretty]

Still no luck 😩 when I cleaned the electrodes again it a came on for a moment saying 0% but no sign of life since then 

[AliBarn]

My Versa that I got 10 months ago wouldn’t charge so I tried all the steps, restart, nothing and then shut down now it won’t turn on. I can’t get through to anyone to register the problem and it is total pain. Have any of you managed to contact customer care, send for replacements etc? TIA

[Ferretty]

I haven’t tried yet but unfortunately mine is 15 months old so is no longer guaranteed 😩

Sent from my iPhone

[SunsetRunner]

my Versa is dead... won't connect to my charger. cleaned pins and watch area.

[Heyshe]

I contacted via live chat. My Versa was new enough that they are sending a replacement.

Sent from my iPad

[Ferretty]

That’s a great result. Well done 👍🏻

Sent from my iPhone

[MarreFitbit]

Hello everyone! Thanks for reporting us about the battery issues with your Versa smartwatches. We appreciate you've taken the time to troubleshooting them prior to posing here.

I'm glad to hear some of you are already back on track after contacting our Support Team. For the ones who are still working with our team I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done.

Hi @Ferretty, @SunsetRunner, and @bb.is.back, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon since our support options are limited and wait times are longer than usual.

Let me know if there's anything else I may do for you.