Versa won't charge

[Heyshe]

My Versa won’t charge at all!

The pins are clean and dust free.

I have used multiple outlets to plug charger in.
It has never gotten wet.

please help!

Moderator Edit: Clarified subject

[SophieEvs]

Hi Marre, the same thing has been happening with my versa the last three days. I’ve fully charged it, restarted and frequently been syncing it with the app and nothing is improving it. I’m at a loss of what to do next so any help would be great! 
thanks, 

Sophie

[SunsetRunner]

I completely cleaned my Versa with rubbing alcohol twice. used a cue
tip. laid it in the charger and it worked!

[bb.is.back]

I charged mine in a different outlet and instead of using a usb plug into an extension cord I used a usb wall block and it charged fully and it’s been good since then.

Sent from my iPhone

[Ferretty]

I’ve tried this several times and sadly didn’t work.

Fitbit got in touch and are sending me a replacement 👍🏻🎉😊

Sent from my iPhone

[bomad54]

I sent mine back.... they didn’t even offer and exchange... very
disappointed...

[mohpod]

im having the same issue. Tried the reset option, cleaned the terminals etc. Nothing. Im not on twitter and dont want to join just to contact support. How else can i contact support?

[bb.is.back]

Did you try charging it from a different outlet, or if you wre using a usb plug,, try a differnt one. Thats what i did and it charged right up for me and I have had it on for 3 days now.

Also, support emailed me once i posted on the community board. So watch your email once you make a "this is what it is doing post".

[mohpod]

hi there. Yes i tried everything that was suggested. Its been playing up for a few days now, ive tried the reset as the screen wasnt touch sensitive. It fixed that for a day , then i had to do it it again then it just died on this mornings run. Cant get it back to life.

[Ferretty]

I’m not on twitter either. Had only posted on Fitbit Community and was very surprised when I received an email from Fitbit Support. Presumably they saw my posts.

Sent from my iPhone

[MarreFitbit]

Hi there @mohpod and @SophieEvs, I've seen you contacted our Support Team after posting here and saw that they've been helped you since then. Please make sure to keep an eye on  your inbox for updates on your case. However, I've seen that you @SophieEvs contacted them with regards to a different issue from the one you posted here, if you continue having issues with your watch's battery, please don't hesitate to also report this to our team so they can further assist you.

I'm glad to hear you are back on track @Ferretty and @bb.is.back, thanks for the update! 

I'll be around if there's anything else I may do for you.

[Juan369]

Can you please help, I've only had my watch for a year and a half and it's dead now. Won't charge 

[MarreFitbit]

Hi there @Juan369, welcome to the Community Forums. It'll be a pleasure to help you. 

We find that in some cases customers charge the device incorrectly; if you want to double check our charging instructions, you can do so at How do I charge my Fitbit device?. If the issue persists, please go ahead and following the troubleshooting provided here.

Give this a go and let me know how it goes.

[Juan369]

Hello, I've literally tried everything and it just won't charge. Even
before it completely died I had it charging and it wouldn't charge. It was
just decreasing in battery and the power died. I even purchased a new
charger and nothing. I just get a red 0% battery symbol for a couple
seconds and that's it. I've only had it for about a year and a half and
it's in great condition and I it sucks that I paid all this money for it
plus all the accessories for this to happen so soon. I really can't afford
a new one now and with this whole pandemic going on I was left with out a
job, please help me get my watch fixed. THANKS

[MarreFitbit]

Hi there @Juan369, thanks for getting back and for the update. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[Juan369]

Hello, I still haven't gotten an email from Customer Support. Just wanted to update you on that. Thanks

[geebert]

@Juan369 My versa 2 had the exact same issue when trying to charge. I was able to get a replacement rather easily because I haven't had it a year.

I hadn't had any issues until it died while swimming. I charged it the night before. The time I didn't

look at the battery %  

Hopefully, they can make it right for you.

[MarreFitbit]

Hi there @Juan369, thanks for getting back. Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Stay tuned to your inbox, someone will reach out to you as soon as they can.

Hey there @geebert, thanks for sharing the outcome of your case. I'm glad to hear that your replacement has been working fine so far. 

I'll be around if there's any more questions present. 

[Pgudgell]

My watch was at 50% charge yesterday. I put it on the charger and five minutes later it got very hot. When I removed it from the charger the watch was turned off and would not turn on.  It still will not turn on and it also will not take a charge. Any thoughts?

[MarreFitbit]

Hi there @Pgudgell, welcome on board. Thanks for the details provided in your post about your Versa's behavior when you trying to charge it. Since this doesn't sound good, I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. We look forward to getting you back on track.