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Versa won't connect to Google Pixel 2

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‎10-01-2020 13:40 - last edited on ‎10-02-2020 13:25 by Fitbit Moderator

‎10-01-2020 13:40 - last edited on ‎10-02-2020 13:25 by Fitbit Moderator

I updated my phone and it was still connected to my versa a few days ago, but all of a sudden yesterday morning it won't connect anymore. Please help!

 

 

Moderator Edit: Clarified subject

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‎10-02-2020 13:30 - edited ‎10-07-2023 08:04

‎10-02-2020 13:30 - edited ‎10-07-2023 08:04

Hi there @Bcooke.3, welcome to the Community Forums. I'm sorry to hear that your Versa stopped syncing to your Google Pixel 2, I understand where your concern is coming from, I'll be glad to help you. 

While reading your post I was wondering if you've checked that your Versa still paired to your Fitbit app? To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your Versa is paired but has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-02-2020 13:30 - edited ‎10-07-2023 08:04

‎10-02-2020 13:30 - edited ‎10-07-2023 08:04

Hi there @Bcooke.3, welcome to the Community Forums. I'm sorry to hear that your Versa stopped syncing to your Google Pixel 2, I understand where your concern is coming from, I'll be glad to help you. 

While reading your post I was wondering if you've checked that your Versa still paired to your Fitbit app? To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your Versa is paired but has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes