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Versa won't connect to charger

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‎04-16-2021 12:44

‎04-16-2021 12:44

I've had my Versa for 3 weeks and had no problems until today. I Got a low battery warning email so put it on charge. It won't connect. I have read and tried all the advice on the forums, still nothing.

How do I get a replacement as soon as possible please?

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3 REPLIES 3

‎04-16-2021 13:15

‎04-16-2021 13:15

@Lynneoc Contact support. They will likely go through some troubleshooting and determine if you require a warranty claim. I always got quick results with the chat option. https://myhelp.fitbit.com/s/support?language=en_US

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‎04-16-2021 13:19

In response to MarkMM

‎04-16-2021 13:19

Thank you for your reply Mark. I tried the chat option but it says it's not available! 

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‎04-16-2021 13:28

In response to Lynneoc

‎04-16-2021 13:28

You're welcome Lynne. Maybe keep trying occasionally?

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