Versa won't connect to my college Wi-Fi

[Bfeuerstein24]

I just bought myself a new FitBit Versa because my Charge2 band was bubbling for the second time (without ever getting wet). Went to set it up today and the WiFi won't connect. Turns out you can only connect to VERY specific WiFi networks, and as a college student I don't have access to any of those. I would never have paid $200 for a watch if I knew up front that I wouldn't be able to connect it to the WiFi in order to set it up. 

I've been a loyal FitBit customer for years, but each one I've bought has been worse than the last. Very disappointed to say that I'll likely be returning this watch after only owning it for 2 hours, and spending 90 minutes of that talking to customer service.

Moderator Edit: Clarified subject and updated label

[meresydotes]

@Bfeuerstein24 You should be able to set it up over bluetooth if you just skip the wi-fi part.

[MarkDee56]

I once had a problem with wifi but that was because I was at a hotel and the wi-fi required me to respond to a security web page on my phone when connecting the wifi. Wifi works fine at home.

[greasykid1]

It's possible that the College WiFi isn't letting you connect because it requires you to accept T's & C's or something. Have you tried turning your phone's Hotspot on and connecting to that?

[lilsnowy]

If you turn your phone's hotspot on it disconnects from WIFI and the watch will then use your cell phone data. It uses 1-3 gigs to load pandora stations so this can get expensive if you don't have unlimited data. On top of this, pandora has to resync at least once ever 30 days or the stations stop working. My home wifi is satellite and pandora/fitbit will not sync on it. My only option for music updates or music transfers is to find an open wifi somewhere that fitbit can connect to, make sure I have my charger with me and wait for the sync to finish.... that isn't going to happen.

[Bfeuerstein24]

I tried both the hotspot and the bluetooth, and both of them gave me error messages. The support woman on the phone told me the personal hotspot wouldn't work since I haven't gotten through setup. I'll be home in a couple weeks and I'll see if it's worth it to have at school after it's set up. Thanks for your suggestions all!

[AlexGray]

A classmate of mine in college also had a Fitbit Versa and was very dissatisfied and returned it to the store the same day he bought it.

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for every step tried prior to posting, and I'm sorry for the experience that you've had with your Versa. To prevent any confusion, I'm going to close this thread from further comments. However, if you continue having this issue, I'd recommend reviewing this help article which describes some troubleshooting steps to get your watch connected to your Wi-Fi network.

As a side note, if you have another question, you can always start a new thread in the Help Forums to receive help from the Community. Once again, I appreciate your feedback and please know we'll keep working to improve our devices, as well as the experience with them.