Versa won’t install apps but it will sync

[Middings]

My Versa syncs up fine but I’ve tried for days to install apps. It used to install them but won’t now.

I tap install and it appears to work at it, then suddenly stops and the install button appears again.

I had one app that it claims partially installed but never would finish. I had a heck of a time getting rid of that one but finally did after several hard reboots of watch and phone.

How can I resolve this issues of not being able to add apps to my watch?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Middings, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the apps won't install. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of your account, restart your phone again, open the app and log in. Finally, make sure that you are following the steps listed in this help article in order to install the apps.

Keep me posted on the outcome.

[Duesygirl]

I am having this same issue.  I have done everything you suggested in the previous post but am still unable to download any apps currently to my Versa 2. It had been working until now. 

[MarreFitbit · Accepted solution]

Hi there @Duesygirl, welcome to the Community Forums. Thanks for following the tips and recommendations provided above in order to install clock faces and apps on your Versa 2.

Additionally to what you've already done, please these steps:

1. Make sure Fitbit app  and Versa 2 version are up-to-date.
2. Restart your Versa 2 
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

If the steps still don't work, please note that we’re aware of an issue where some users have difficulties to install apps or clock faces. We may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Duesygirl]

Worked like a charm!

Thank you!

Sent from my iPhone

[MarreFitbit]

Hey @Duesygirl, I'm glad to hear that the steps recommended have worked. 😉

I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[emdmqs]

Hey, good day, I know this was since like 2020 but I'm having the same issue as the person above with my versa 2, I don't know if I am doing something wrong, but it's really frustrating. I've restarted the fitbit app like 3 times, reset the watch, switched clocks, updated the app and everything thing mentioned. I used to be able to download apps, but now I can only download clock faces