Versa won't pair with any of my devices

[SunsetRunner]

Hi everyone.  Sure hope someone can help me today.  It's been an incredibly frustrating day...I've spent the whole day trying to fix this myself. 😞  Versa wasn't syncing correctly and the watch tile is gone from the app.  I tried soft resetting.  That didnt work. In frustration I then did a hard reset.  Now, the watch is stuck on "you  must download the app to continue".  My phone and laptop cannot find the watch in bluetooth.  I don't know what to try next???  Thanks in advance for any help you may be able to give me 🙂

Moderator Edit: Clarified subject

[SariFitter]

None of my bluetooth devices recognise my Versa 2. I have reinstalled the app several times in iPhone, iPad, Huawei P20 and restarted Versa several times --- nothing works. Please help what can be done. I'm really here rethinking to buy iWatch instead.

[Rich_Laue]

Hello @SunsetRunner and @SariFitter you both need to do an add device to setup your trackers.

@SariFitter your phones bluetooth should not be seeing the tracker until after the tracker is setup and the Fitbit app connects the tracker to bluetooth .

Please choose one device to do the setup and turn the bluetooth off on the other two devices, lets say you want to setup with the iphone, then if the ipad and Huawei are nearby and on, you will want to turn their bluetooth off

[SariFitter]

Hi @Rich_Laue Fitbit app setup is searching and searching my Versa and is not finding it. Versa if fully charged and on.

---- no worries --- I got working finally.

[SunsetRunner]

Hi.  Thanks for your response.  My versa is also fully charged as of this morning.  I've just turned off every other bluetooth device - one phone and the laptop, leaving just the one phone I am trying to connect to.  This still has not worked.  I do notice that the green flashing lights which normally flash on the bottom of the versa are NO LONGER flashing at all.  Is this the reason I'm having so much trouble?  If so...have I stuffed my watch 😞  ?

[SunsetRunner]

SariFitter.....did you get yours working now?  Please tell me what you did 🙂

[relfoy]

same issue, initially did a factory reset and that sort of worked and was able to pair with my samsung note 9...Did the update then...However soon after it couldn't keep the correct time and wouldn't sync just as before....So attempted another factory reset and like you no green light on bottom of the watch when trying to setup...None of my devices can recognize it....And of course since it now been about a year and a half since I purchased it, no warranty on an obvious defective model....And from what I'm reading on this forum, Fitbit could careless...Oh sure do the troubleshooting steps, umm, yeah right...Doesn't seem to make any difference....

[Getfitme]

I've just spent about an hour chatting with a Fitbit customer service agent.  Nothing has worked 😞  One great suggestion they did give me though, which I can't try out till tomorrow now, is to try to get the versa working through the app being installed on another more up to date phone.  Hope that helps someone else.

[Rich_Laue]

If you did a factory reset, you removed the firmware so of course the green lights will not turn on.

Your time was off as a result of not syncing.

Make sure the Blaze has been removed from the list if devices in your bluetooth.

We still need to fix the sync issue, without knowing the phone, i would check sync, setup and Android tips.

@Getfitme that sounds like a plan, once setup it is easy to switch phones. Simply log into the fitbit app 

[Getfitme]

Hi Rich,

Just saw your reply.  The phones I have available are: Samsung J7 Prime and a Huawei GR17 2018.  Aside from that I have my 2020 Acer Aspire laptop.

Please advise me further if possible 🙂

[Getfitme]

Oh....and should have added, the fitbit is a Versa

[Getfitme]

Just wanted to let anyone watching this thread....that I spent something like 24 hours non-stop, no food and just 2 coffees....the fitbit help desk couldnt help....I carried on relentlessly.  It's fixed!!!!  Yaay!!  Just perserverance I think.  It's now synching too (after "refreshing" first).  But, it's sitting on Firmware version: 32.70.8.0    I can't seem to update it past this.  Any ideas?

[relfoy]

Glad you somehow got it fixed....I thought I had too but unfortunately just got worse after my factory reset....Time slowed to a crawl.....And no syncing at all....So tried everything again that they suggest with their standard troubleshooting steps...Did another factory reset....Does get to the setup screen and then bluetooth devices can't find it...Endless searching...Yes, only one bluetooth device running when trying(used my samsung note 9,my desktop (windows 10) and a new ipad air...So despite many hours attempting the fixes suggested, I give up...Moving on from Fitbit, you would think a device not abused at all would work more than 1 1/2 years....For the most part been satisfied...Until May 20 when it stopped syncing and time slowed which it never had done before...Sure had some battery issues during the time I had it , usually restarting it solved those problems...Oh well, customer support is marginal and will not recommend a Fitbit product to anyone unless they like throwing their money away

[Rich_Laue]

Hello @relfoy since you did a factory reset you will need to remove the Versa from each device, your phone, computer and ipad.

Then try one device to setup the Versa. 

Just a note, removing a non syncing tracker from your Fitbit account, or doing a factory reset should be the very last steps out of about a dozen to try first since doing this usually not help but add more problems 

[relfoy]

Thanks Rich_Laue , yeah before I did the first factory reset, I tried all the different possible fixes(it was last resort)...No success....And like I said it seemed like I had it fixed but nooo...Within 10 minutes after getting it back up n running the time was off and it wouldn't sync (let it go n by Monday the time was off a good 12 hours...And ...I did remove from each device...And after no success ,removed say from the phone and tried the ipad.and so forth...No pairing, just searching......And now it won't even get to the setup screen...In the cradle and fully charged...A lost cause I'm afraid

[PackerMom]

Almost the same thing is happening to me. It last synced at 2:04 a.m. on 5/27/20, which just happens to be after I said OK to the update. It was paired with my phone, so I unpaired it and tried to re-pair it, but it will not pair. The Fitbit phone app says 'no device found.' I rebooted my phone, and things seem to be working now. 

[Getfitme]

I'm back to square one!!  After somehow managing to get it paired to my Samsung Galaxy J7 Prime, it just wasnt syncing with my phone after the initial syncing seemed to work again.  And during the setup process it just would not connect to wifi to complete the task.  I tried to setup wifi after the fact, and it just kept going around and around in circles nonstop!  The clock started losing time again as each hour passed by.  I've done another hard factory reset and am attempting YET AGAIN to get things back to where they should be.  

[relfoy]

@Getfitme sounds familiar....The second factory reset I did, hasn't worked at all....Sometimes it will make it to the setup screen, most of the time it's just the fitbit symbol that either just stays on or goes on and off...I'm getting a samsung galaxy active 2...Spent way too much time trying to get the versa working again...Good luck 

[Getfitme]

No my Versa is still not working at all Still stuck on "to start, download the Fitbit app" in many different languages. There are still no lights showing up on the back of the watch. Still not showing up in bluetooth on any phone (although there is a number that shows up in bluetooth devices. In not sure if this number is Fitbit versa or not. The number is: 70:73:CB:DF:DE:2F If I tap that number under bluetooth then it tries to connect but ultimately says it cannot. The only thing that I can connect the versa to is my windows 10 laptop. It is the latest Acer Aspire. Versa shows up under bluetooth as "versa" detected device. Does anyone know if/how to use this laptop to setup my Versa??? It's been several days sleepless nights trying to get this stupid thing setup again on my phone! Stress is running high now. It's no longer under warranty and I cannot afford a new watch of any brand. If someone can please help me I would be truly truly grateful. Thanks, Angela

[Rich_Laue]

Your Versa will not, can not be paired by the user to the phones bluetooth. The Versa should reject the pair.

All setup must be done through the Fitbit app, using the add device.