help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't receive notifications

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 05:28 - last edited on ‎07-24-2019 11:13 by Fitbit Moderator

‎07-23-2019 05:28 - last edited on ‎07-24-2019 11:13 by Fitbit Moderator

I have a Samsung A5 2017 non of my phones notifications are appearing on my watch or my phone calls.

My phone isn't on list what do I do? I cant return it to argos as they wont accept it as a return and my watch isn't in full working order as I thought it would be when purchased

Please fitbit sort this out, my phone isn't old  so I don't know why it isn't on your list to be compatible

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-24-2019 11:43 - edited ‎03-27-2024 08:05

‎07-24-2019 11:43 - edited ‎03-27-2024 08:05

Welcome to the Community Forums @claire43! I am sorry to hear that you are going through this situation. 

I'm afraid to mention that the Samsung A5 is not yet a supported device by the Fitbit app. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. They will keep assisting with this inquiry. 

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-24-2019 11:43 - edited ‎03-27-2024 08:05

‎07-24-2019 11:43 - edited ‎03-27-2024 08:05

Welcome to the Community Forums @claire43! I am sorry to hear that you are going through this situation. 

I'm afraid to mention that the Samsung A5 is not yet a supported device by the Fitbit app. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. They will keep assisting with this inquiry. 

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes