01-11-2023
10:36
- last edited on
01-13-2023
03:15
by
MarreFitbit
01-11-2023
10:36
- last edited on
01-13-2023
03:15
by
MarreFitbit
This morning I noticed after taking my watch off the charger that the watch doesn't appear. I have tried resetting and looking for s/w updates with no luck. Please advise
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
01-13-2023 03:22 - edited 09-06-2024 16:37
01-13-2023 03:22 - edited 09-06-2024 16:37
Hi there, @p_kram61. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. @Guy_ Thanks for helping out!
To better assist you, I'd like to confirm is your Versa is not turning on at all or it did turn on after you took it off the charger but now it won't sync to your Fitbit app?
If it's the first thing I mentioned, please see Why isn't my Fitbit device's battery charging?
If it's the second one, please try the following steps in the order listed:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-11-2023
13:10
- last edited on
09-06-2024
16:37
by
MarreFitbit
01-11-2023
13:10
- last edited on
09-06-2024
16:37
by
MarreFitbit
01-13-2023 03:22 - edited 09-06-2024 16:37
01-13-2023 03:22 - edited 09-06-2024 16:37
Hi there, @p_kram61. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. @Guy_ Thanks for helping out!
To better assist you, I'd like to confirm is your Versa is not turning on at all or it did turn on after you took it off the charger but now it won't sync to your Fitbit app?
If it's the first thing I mentioned, please see Why isn't my Fitbit device's battery charging?
If it's the second one, please try the following steps in the order listed:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...