Versa won’t set up

[Peets]

• I’ve started the set up process on my Versa and it won’t get past the update tracker- I haven’t seen anything on the screen bar the fit bit logo - it stops downloading the update . Is this an update problem or problem with new watch? I’ve an iPhone 6 with ios12.2

[JuanJoFitbit]

@Peets it's great to see you in our Fitbit Community. Regarding the setup process that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they will reply to your last email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

Don't hesitate to get back if any question arises.

[maikelnait]

i have the same question. Before i'm sending it back as "not working" i'm trying this forum to get help. I got my Versa yesterday. I started setting it up as instructed. Failed multiple times. Over Wifi it shows that 5 % downloaded, then 10% downloaded and then fails. Over Bluetooth it starts downloading fro SEVERAL hours, until it app sais, that unable to connect, please find a device, etc. i have tried the different phone, different wifi network, turning off and on again. Tried factory reset, phone reset. Nothing works. It seams the connection from watch just "dies".

Currently, i am utterly disappointed with this product. no such thing as simple plug and play. 

[maikelnait]

Forgot to mention: tried with Android - Nokia 7.2 phone and Android Moto X Play