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Versa won't sync my steps

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‎07-05-2022 00:33 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-05-2022 00:33 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

As the topic insinuates, my Versa refuses to log in my steps from yesterday. I scored over 17K and it's somewhat visible on the device itself but will not appear in the app. I'm quite upset about that and unsure what to do, I tried syncing it and I finally gave the update a shot but all to no avail.

 

Moderator Edit: Clarified subject

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‎07-19-2022 01:59

‎07-19-2022 01:59

Hi @N-A-N-A Tryrestarting the Versa 3 a  outlet of time and then try syncing again. If thatstill doesn't help uninstall your app from your phone then reinstall it and log back in and then sync. That should get it. Fingers crossed!

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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