Versa won't sync with my Samsung Note 8

[Alexia-Ashford]

I've had my Versa since Saturday and I does not want to sync with my Samsung Note 8. I have done the soft reset, factory reset, uninstalled the app and reinstalled, restarted my phone and turn the Bluetooth off and on and it still wont work. Should I return it?

[AlejandraFitbit]

A warm welcome to the Community @Alexia-Ashford.

If you are having issues syncing your Versa with your phone, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Scooter12]

Well I just say good luck to those that are trying to set up their new Versa to their Samsung Galaxy Note8 because I could not get it to ever set up and returned the product until FitBit gets their act together and it  actually works for all Note 8's not just a hit and miss.

The device is one that I liked the best out of all that I have had including the Blaze, but unfortunately, this has put a not so warm and fuzzy with the Versa so far.  Until it's tested and everyone is able to set up with no problems, I'll just not have a device to monitor my work.

[slmayeski]

Versa will not work with my Note 8 either. Very disappointed because I really want it to work. 

[Delmac]

Mine worked on my Note 8 until I had to do a reset on my phone because fitbit as of July 1 decided it wanted to run my battery down. Now I cant get it to sync at all.  Frustrated!

[nialad]

I followed every suggestion in your link. Nothing worked. The Note 8 does not recognize that the versa exists. Not once did I even get a glimmer of connection. I'm very disappointed so much so that I don't think I'll even try a different model. 

[AndreaHalyk]

I just got mine yesterday and when setting it up it worked great.  And now it sporadically connects.  I've restarted my Note 8, rebooted my Versa, tried both at once and it's very hit or miss with this.  Good thing I have 45 days to decide if I want it as right now I'm thinking it will be sent back.

[SunsetRunner]

I had similar issues.  Returned the Versa after three days of trouble shooting.  I'm very disappointed,  but the Versa does not work well with the Note 8.  (Does Samsung have any say in how the compatibility works?  Do they want us to only use Samsung smart watches?)  Anyway, the Versa is a great little device.  I'll check back on these boards to see if there's an update/fix and rebuy the Versa.

[nialad]

I got mine working eventually.

[nialad]

I uninstalled the app, restarted my phone, reinstalled my app and did a complete restart of the versa... somewhere along the way it connected and I've had no issues since. Trial and error of the common IT tricks and I seem to have solved my issue. Good luck to others. It's a wonderful device and I'm enjoying it a lot 

[Brutusriley]

I just got my Versa last week it took me 2 days to set it up. Well a feature didn't work so I did the factory reset like someone recommended and now it doesn't see my phone or tablet. I have uninstalled and reinstalled the app so many times as well as tried other things. Now I can't even turn off the watch like someone recommended.  Sending mine back tomorrow because I am so frustrated and disappointed with it!

[Delmac]

Mine has been working fine now and I have Note 8. I finally got it working correctly and it's been great. 

Sent from Yahoo Mail on Android

[Scooter12]

I am not really sure.  But happy to see your message that it still isn't fixed.  That's too bad, because I really love the look of the Versa.  Fits a small wrist and doesn't look overly big like the Blaze I had.  I  was almost going to go get another one, but guess I'll search other avenues and see what's out there.   Samsung watches to me are way too big for my wrist, but don't think they're controlling it.  Other Samsungs work just fine - just not the Note 8's.  

[Clevelandusa]

Thank goodness I'm not the only one having this problem. 

I bought the Versa 3 days ago and I've been with Fitbit support 4 times each time for more than 30 minutes. 

I am fond of this Versa, it's just too bad it would never sync. Time to return it. 

[SunsetRunner]

UPDATE 11/27/2018   1 month after posting below, I’ve not had one single time it’s not synced!

After months of cussing, I convinced my Versa to sync with my SN8 by turning off other Bluetooths in the vicinity (specifically my iPad).  It was that simple for my problem.

This time I didn't do anything to my SN8.  [I didn't soft/hard restart anything, charge anything, clear any caches, uninstall/reinstall apps, goof with my SN8's Bluetooth settings, or anything else].  I just turned off the iPad's Bluetooth (it might be worth noting that the "all day sync" option in my phone's fitbit app is set to on).

I went to the fitbit app on my phone, told it to sync, and it synced.  I exited the app on my phone, opened it, and it synced again - all by itself!  It hasn't done that since I can't remember when!

I checked my SN8's Bluetooth to make sure it was paired with the Versa.  It is paired, but oddly, it doesn't show that it's connected.  The SN8's Bluetooth scan says the Versa can't be found. Even though it doesn't seem to be connected, I returned to the app, told the app to sync again - and it did!

My troubleshooting history includes:

charging my phone to full charge (even when it was 80% or more)

uninstalling and reinstalling the app 

restarting my phone, restarting my app; restarting my phone and my app

clearing the app's cache, forced stop, restarting phone (in various orders)

turning my phone's Bluetooth on and off several times

--and several combinations of the above.  All to sporadic (if any) success.

Samsung Galaxy Note 8

Software updated to:

N950USQS5CRID 1/23/2018, 3:16 PM

Fitbit app version 2.81 (20213328)

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for letting us know you're still experiencing these issues related to your Versa not syncing. At this moment I would like to gather some information from you so we can determine what we should do next. 

1. Phone model you're using (if you're not using a Samsung Note 😎
2. OS version running on your phone
3. App version installed on your phone (go to Account > Help to get it)
4. List of exact troubleshooting steps you've tried so far. 

If you have already contacted our Support Team, my best recommendation is to keep working with them as they will have more options to share with you. For those who haven't contacted our Support Team, I'll be waiting to hear form you. 

Thanks for your patience and understanding, I hope you have a great day. 

[Clevelandusa]

Thank you for your response. I have a FitBit Versa that I can NO LONGER return because of the 14 day return policy. I have had to work with FitBit as to how i could sync the watch numerous times often times being on the phone for a period of 45 minutes or longer only to be told that it could be the compatibility issues with the Note 8. This is unfortunate because one of the reasons why I purchased the watch was to monitor incoming messages and phone calls while on medical duty at the hospital. I have had a Fitbit before - Surge and was very happy with it with regards to daily workout activities and tracking. Upon researching for an upgrade, the Versa was the best to fit my needs. Unfortunately I'm stuck with a watch that cannot even do what I bought it to do. Please advise.



Sent from my T-Mobile 4G LTE Device

[humpfh]

I had better luck going to the Versa page and syncing from there versus syncing on the dashboard, but you're right, this is ridiculous.  I've had two Surges, a Blaze and now the Versa, and without question this device is the most difficult to sync.

[MarcoGFitbit]

Hello @Clevelandusa, thanks for joining the conversation, it's great to have you on board. It's nice to see you around too @humpfh, I hope you're doing well. 

I appreciate you have taken the time to let us know the troubleshooting steps you've tried so far and for sharing your experience with us. As previously mentioned, I would like to gather some information from you so we can determine what we should do next. 

1. Phone model you're using (if you're not using a Samsung Note 😎
2. OS version running on your phone
3. App version installed on your phone (go to Account > Help to get it)
4. List of exact troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Twedel]

 I have had nothing but trouble trying to connect and receive notifications on my Versa. Has the same trouble with the charge 3. I sent it back and and Sending my Versa back. I love my Blaze but it is dying a slow death. I have to charge it every 2 dats or so. But other than that it operates flawlessly!!