Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[LauraMichelle86]

Thanks for your suggestion but it didn’t work. 

[SunsetRunner]

My versa has the same issue it syncs fine for awhile and then stops syncing I restart the watch and when it's finished starting up I toggle Bluetooth on my phone and it syncs again for awhile.

[LauraMichelle86]

Tried everything, even support don’t know the answer. I factory reset again and is working fine again but I loose my information every time I do that. I’m sure I’ll wake with the same issue tomorrow 

[Athenababette]

I’m still having the same issue. Yesterday I couldn’t even connect my watch to the app because it kept getting stuck. Finally I deleted everything and started over but am having the same issues you are. My versa will not stay paired cannot log any steps, I’m so frustrated because I was soo excited to get it and use it but I have spent more time installed and re installing than I have been using it. This is so pointless that I’m about to send the darn thing back but when you call customer service they want to walk you through everything you already did instead of just letting you send it back. I’m about to just buy the Apple Watch and be done with this. I’m so incredibly disappointed.

[SunsetRunner]

I could be wrong, but I think it's an app issue as opposed to a tracker issue.  I say this because I have a Charge 2 and I've noticed that periodically it won't sync.  Earlier this morning it wouldn't sync, but just know, before writing this, it synced.  I did not do anything except wait to see if it would sync.  As long as the tracker is tracking, I would think the syncing issue is on the app.

[blu-steel]

Restart your phone and your Versa. When in doubt always restart the phone and watch.

[LauraMichelle86]

As stated in original post I’ve done that, several times

[WavyDavey]

@LauraMichelle86, what kind of phone do you use?

[LauraMichelle86]

@WavyDavey IPhone 8, software all up to date 

[Nash98]

Can anyone help , just installed the app all working ok and now the App will not sync with the watch

have tried rebooting both phone, watch, reset Bluetooth

[LauraMichelle86]

I’ve had this issue, after struggling for 4 days Fitbit have said I can send it back for a replacement. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @WavyDavey, thanks for all your help. 

I appreciate your participation in the forums, I understand some of you have already restarted your tracker and your phone and try to set up your tracker as a new device in hopes to resolve this issue. Please note that your. If you're having trouble with your Versa not syncing correctly with your phone after trying all these troubleshooting steps, my best recommendation is to enable All-day Sync so your tracker can keep a constant communication with the Fitbit app (if and when Bluetooth is enabled on your phone). If you're using an Android device you can also enable Always Connected. 

To enable All-day Sync go to the Fitbit app and tap on Account > Versa, scroll down and search for that option, then enable it. Once you enable it, a pop-up will appear asking you to "pair" your tracker with the Bluetooth on your phone. Please tap on "Pair" and continue. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LauraMichelle86]

@MarcoGFitbit Thanks for reply, after going through all trouble shooting on the phone with Fitbit support they’ve requested I send it back and they will issue me a new one. I’ve lost all faith in Fitbit though and don’t expect the new watch to work either but we’ll see 🤷🏻‍:female_sign: 

[Joeyc1866]

Just called customer support and I asked for a return authorization ..Returning both my Fitbit Versa ..Fitbit versa doesn’t perform well with step counts and actvate minutes if it can’t perform basic then it’s useless but very nice if you just need a watch

[Username1145170]

I too am returning mine...I have a number of Garmin devices (Fenix 1, 3, Edge etc.) They are fantastic and I never have had an issue with syncing, downloading etc. I bought the Versa, due to its size (Fenix 3 is huge) thinking that it will do all the day to day things (steps, heart-rate,exercise etc) I wanted in a much smaller and lighter package....well the package fits but nothing else seems to...failed pairings, sycns etc...frustrating...so back in the box it goes..

[Jasmin3Tea]

I've got my All-day sync on and I still have to turn my Bluetooth off and on, then repair every single day. I never had this issue with my FB Charge. Is there something else we should be attempting? FYI, I did uninstall and reinstall the App. Thanks for your help!

[Carolin3]

Did you have a fitbit previously? I had the same issue and deleted my Charge2 from my account but I forgot to delete it from my bluetooth devices. After deleting from bluetooth, I no longer have this issue.

[JuliannaA]

I'm having the exact same issue. Every single day I have to reset my bluetooth, restart my phone and my watch. It just randomly stops syncing completely. I suddenly miss notifications. It stops recording my step count. I've chatted with fitbit help every single day since I've received my Versa. I definitely did not pay this much to have to reset everything every day even though all my settings are perfect, it is always connected, and my phone and fitbit are updated. This is ridiculous. Debating sending it back if there isn't a fix soon. The entire point of these watches is to have them synced to a phone, consistently. If I count on this watch for my fitness goals or to notify me of phone calls from my boss, I'm screwed because it doesn't work.