04-15-2018 00:30
04-15-2018 00:30
I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed
Answered! Go to the Best Answer.
05-05-2018 15:36
05-05-2018 15:36
05-05-2018 18:51
05-05-2018 18:51
I just got my Versa in today. The initial set up went fine, I had no connection issues. When I tried changing the clock face it stated giving me issues and wouldn't connect to my phone anymore. I've gone through all the troubleshooting steps and it still won't sync. Here is the info for my phone:
LG Stylo 2 [LS775]
Os 7.0
App version 2.71 (2193273)
Can you help me?
05-06-2018 10:39
05-06-2018 10:39
Issues like this are common to Bluetooth, we just don't see them as often with other devices (like headphones, speakers, or a car) because they aren't on and connected 24/7 like the versa is. I expect my versa to occasionally do this...when it does, I restart the watch, unpair it (not just turn Bluetooth off, but actually manually unpair it from my phone settings) and re-pair it and it syncs immediately. This is with a Samsung phone BTW...hope that helps
05-06-2018 11:33
05-06-2018 11:33
I had the same problem but the tech walked me through steps to help me sync my watch and it works great now
05-06-2018 11:40
05-06-2018 11:40
05-06-2018 11:52
05-06-2018 11:52
05-07-2018 07:42
05-07-2018 07:42
Been trying to sync since Friday. It will do it partially and then tell me the Versa’s Bluetooth is not turned on. Have restarted, deleted versa from my android phone a number of times—has a great deal of trouble pairing—have to do four or five attempts before it happens. Have turned off android Bluetooth and then turned on again a great number of times; turned odd WiFi several times too to no avail. I went back to Best Buy but the Geek Squad person wasn’t familiar with th3 versa so that was worthless. I guess I need to return it and call it a day. Extremely frustrating, especially since it is obviously a problem with the Versa.
05-07-2018 07:55
05-07-2018 07:55
05-07-2018 08:00
05-07-2018 08:00
Just to update everyone. I received my replacement on Friday and it has been working perfectly. Setup was easy, no error messages and syncing fine. Hopefully it’ll continue to work 🤞🏻
05-07-2018 08:09
05-07-2018 08:09
Android phone: Samsung 8 set on all-day sync. Last sync yesterday morning at 6:03am
App: 2.70
recent Samsung update
versa firmware version: 32.32.419. (Versa special edition)
endless loop for sync. Draining my phone battery quickly.
Took forever to set up WiFi as it too went into endless loop. It is as if the watch has trouble waking up.
05-07-2018 10:46
05-07-2018 10:46
05-07-2018 10:53
05-07-2018 10:53
05-07-2018 19:34
05-07-2018 19:34
Thank you for your post. My Versa synced for the first 3 days I had it and then it just stopped. I found your post and tried out your suggestion of taking it out of All-Day Sync and now it seems to be syncing again. I hope Fitbit solves this problem.
05-07-2018 22:25
05-07-2018 22:25
This helped me a lot, thanks for sharing! I went into my Android blutooth settings and hit "forget" on the versa, and then repaired. Wish it would do this though and font know what device is at fault (using moto g plus).
05-09-2018 03:05
05-09-2018 03:05
I have been having to reset my Versa every single morning. Going to contact tech support tonight again to see if it can be fixed, if not I will just return it and go back to my Polar device.
05-09-2018 07:24
05-09-2018 07:24
just tried it...doesn't help. this is beyond frustrating
05-09-2018 09:57
05-09-2018 09:57
Hello everyone, I hope you're doing well.
I appreciate some of you have already come back and let us know that your Versa is now syncing after updating the app, the firmware update on your Versa or after contacting our Support Team. I'm really glad.
For those of you who are still having trouble syncing your Versa and have already tried the troubleshooting steps in my previous post, and have not yet created a case with Support, please reply to me with the following information so I can check this further:
Thanks again for all your patience and understanding, I'll be waiting for your reply.
05-10-2018 14:53
05-10-2018 14:53
My Versa will not sinc with Fitbit app. Let me know how to fix or I’m sending it back
05-10-2018 14:55
05-10-2018 14:55
I have enabled all day sync. It still can’t find versa
05-10-2018 15:09
05-10-2018 15:09