Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[Maje65]

I actually had the same version first that was not working as I have now. It’s the special edition in rose gold.

/Marie
+46733361086
Marie.Olsson@tetrapak.com

Sent from my iPhone, hence rather brief.

[marteb68]

I got mine from Target, their special edition in rose gold with the lavender band.

Oddly enough it seems to have been behaving itself the past few days.

[Debtally]

My first one was rose gold which had all the issues switched it for another rose gold and for the last month no issues at all .when it wasn’t working I was frustrated like most of you now this ones working I love my Rose gold versa . Don’t think it’s a colour issue but maybe a batch issue . Keep exchanging them until FITBIT send you one from a working batch . Good luck everyone .

Sent from my iPhone

[KatrienB]

I bought mine in italy and i live in Belgium so i don'tknow if I can send it back

[DJB7394]

I have the rose gold and has been nothing but problems.

[BJS4110]

I am able to sync (when it works) on either Android or iPhone (iPhone app on the iPad). Sometimes it works only on the iPhone app, but this morning it won't work on either app.

[SunsetRunner]

The only time I seem to have sync issues is when the battery is at or below 15%

Other than that I don't have any suggestions.

[Krisheyvaert]

Basicly it is this (I'm KatrienB's partner): last week, on holiday, I bought myself a grey Fitbit Special Edition and my partner a pink Fitbit Special Edition...for in total around €400... In Italy, at an official reseller... a little vacation gift ...

well... it doesn't sync.nor on IOs, nor on Android, nor on PC... simple... I did all solutions found here, sometimes it worked, most of the time not..
In the end contacted Support... they managed to solve it ... by doing a factory reset of the fitbit...

since it worked with me... I applied the same solution with my partners fitbit: hey it syncs... happy... except that the non synced data before the reset is lost...
So basicly you need to do a factory reset... to get your versa connected... in order to be able to sync your date... wich you lost during the factory reset...
It makes me really mad having to pay €200/product for a product that does NOT work decently.. and when I read the comments/Posts in this community, this is going on for months without any solution...

so why does fitbit ask that much money then for a product that they do not decently support...
what do we need to do to get our fitbit's working decenlty

***UPDATE*** After an new factory reset and around 12hrs of doing the firmware update (it failed constantly) finally got my Versa back working... FIngers crossed

***UPDATE2**** and nope... we are back to square one... no longer syncing.. in the app it says in a few seconds : connected-syncing-looking and continiously loops...
the bluetooth screen of my iphone shows it is playing yoyo: connected-not connected...
Really getting tired of this.....

***update3*** once in maybe 30 minutes constantly trying to sync it works..
Wich is good, because it syncs, but wich is also bad because the other 29 minutes it doesn't work

[KatrienB]

it is unacceptable that you have to do a factory reset and lose all of your data to have your fit it synced and even then after 24h you can start all over again.

and the most frustrating thing of all is that fitbit keeps selling them at such a high price. they do moest be aware there's so many problems for months already. if I had known all this before I would have thought 2 before selling one with my holiday money!

so fitbit get up your **ahem** and help your thousands of customers left behind in the cold!

and know that I won't recommend people and friends to buy a Versa that's for sure! so frustrated and very disappointed in the customer service of fitbit which basically don't existe do to speak!!!

so get your **ahem** up and offer your customers one and for all a decent solution, that's all we ask for!!

OK!?

I am a very disappointed customer and so mad!!!! 

[Elibetty]

The sadly thing is that nobody listen to you, to us, to all the frustrating people that is angry trying to sync a useless device that doesn't work every day! 

[KatrienB]

you are so **ahem** right!
fitbit should react if they don't want to lose their customers

Outlook voor Android downloaden

[Krisheyvaert]

try to put it in the charger dock without the bracelets on...
sometimes the pins of the bracelets are in the way so the fitbit can't put on the charger decently.

[1234pete]

thankyou for the advice but i just tried that but still nothing , i think at the end of the day it just isn't worth a fraction of the price tag because whats the point in having something that is obviously faulty , very very disapointed with this i had a flex previously and had no issues with that.

[Gilreth]

Well happy to report after getting a replacement direct from Fitbit (which was via Netherlands in my case as in UK) the new versa is syncing fine and had no issues. The old one started playing up from about day 2 or so - I have been using the new one now for 3 weeks and it has all been good. There seems to be issues with hardware in some but not all Versas - my husband's has been fine all along. I actually pinched his and tried it with my phone & app. Took a while to get Fitbit to agree to replacement - all via email but I got there in the end.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the forums and the time you've taken to report this situation. Please note that our team is aware of this situation and we're continuously forwarding information from your reports to them so they can be aware this issue is still affecting the Versa.  

We appreciate your feedback and would like to encourage you to keep us updated, this is always very helpful for us. Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[GladLdn]

How about you define, explain and outline what the ‘issue’ is?! Instead of users wondering what the issue(s) could be! 

[Cnynurse]

It is nice that you send out a message, but the real question is what is fitbit doing for the thousands of  loyal customers that have this versa that does not fully work? Calling customers service, reading another article and sending you our e-mail and case # is getting really old. I am beginning to think that the company is just writing it off again. That will definitely drive customers to other look else where. 

[DJB7394]

I agree 100%. This is not how they use to be either.
Sent from Mail for Windows 10

[Krisheyvaert]

For me the thing is: if it works like they promised and if they’d get more European banks and NETELLER to Fitbit Pay it really would be all I need...

[Farmlife29113]

I had the same problem. Slow sync when I got it and after a few weeks just quit altogether. Did all the reset things too.  Sent it back and I received a replacement in the mail last week. It has been “downloading” since yesterday. I’m going to give it until mid morning (office WiFi is better). If not, this one is going back and they can refund.