Versa won't sync

[JessWills]

I haven't been able to sync my Versa since Tuesday. At a total loss at what to do! Have tried restarting bluetooth, powering off etc, all tips given in forums, even got a new phone because I thought Bluetooth had failed....nothing. Can anyone help please?!!

[NellyG]

Hi @JessWills  Syncing problems are a real pain. What was your old phone, and what is your new one? (Make and model) are they on the Supported Devices List?

Try the all suggestions in THIS Help Artlicle on syncimg problems

[JessWills]

Both phones are Huawei and should be supported. The old phone was syncing ok but slowly then it suddenly stopped at 11.20 on Tuesday morning. Like I said, I thought was Bluetooth on the phone that had given up and I was due for upgrade so got the new phone, downloaded the app, logged in, still no syncing. Thanks for the link though, I will try all those tips. Really frustrating!!

[Tony63]

It seems there is a issue with Bluetooth and Versa I wonder if they will fix

[Tony63]

It seems a issue with Bluetooth and Versa tried everything to fix it sometimes Bluetooth will stay but theh it won't connect I am wondering if I bought a $200+ piece of rubbish only had it since December 18

[AlvaroFitbit]

@Tony63 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Versa isn't syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Tony63]

tried all that even uninstall everything about fitbit on both iphone6 and Samsung galaxy tablet which also would not sync even on my windows 10 computer as well would not either connect to WiFi or bluetooth after reinstalling since this happened have had a chat online and they are sending another one out as it is only 3 months old

i had tried all the trouble shooting guides i found so i am hoping the new one does not do the same 

[AlvaroFitbit]

@Tony63 thank you for the update and sorry for the late reply. Happy to hear that Support replaced your device after following the troubleshooting instructions. Hopefully you are already back on track and getting all those steps.

I'll be around.