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Versa won't sync

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‎08-16-2019 16:10

‎08-16-2019 16:10

Recently updated the Fitbit app on ios. I've got an Iphone XS max so my phone is fully compatible yet every time i go to sync my Versa it just say "Device not found" Is this an app update problem?

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‎08-17-2019 05:07

‎08-17-2019 05:07

@Dookie welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your iPhone XS.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if it syncs with your phone properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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