Versa won't sync

[Marblemike]

Will not sync.

Moderator edit: updated subject for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[JuanJoFitbit · Accepted solution]

@Marblemike welcome to our Fitbit Community! Regarding the syncing issues that your Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared @SteveH.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀