Versa won't sync

[Alice_34]

My fit bit has a big X and says "data not cleared" sync & try again. I did, nothing. I deleted my app and reinstalled i . Nothing.

Moderator edit: updated subject for clarity

[SunsetRunner]

Try shutting it down and starting it back up.

[RealGomer]

I have the same problem. Shutting down has no effect. Keep getting message Win10 cannot find tracker even when it;s being charged or sitting on top of USB dongle.

[JuanJoFitbit]

@Alice_34 welcome to our Fitbit Community and it's great to see you here @RealGomer. I'm happy to assist you with your Versa watches since have stopped syncing. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watches and see if they sync properly.

Thank you for your help @SunsetRunner.

Keep me posted on the outcome! 😀

[RealGomer]

I'll try to whack it method on the one computer. I got the one to sync
with no problems on the other computer. Just wish one could more easily
select which fitbit to sync.

[JuanJoFitbit]

@RealGomer I'm sorry for the late response. However, I appreciate your feedback in regards the ability to choose which Fitbit to sync.

I would like to follow up and would like to know if the issue persists or if it persists.

Looking forward to your response.