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Versa won't sync

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‎10-15-2019 18:50 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

‎10-15-2019 18:50 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

Versa setting says wifi is off. I have working wifi.  Can't sync. Tried all I can think off. Help.

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 20:06

‎10-15-2019 20:06

Not a solution to your main problem but a partial explanation:

Versa wi-fi has nothing to do with syncing.  It syncs between Versa and phone via bluetooth; then uses phone's wi-fi to connect to cloud.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-16-2019 09:18

In response to JohnnyRow

‎10-16-2019 09:18

@Leftysue welcome to our Fitbit Community! The information that shared @JohnnyRow is correct. In addition, I'd like to share this help article which explains more information about how Fitbit devices sync their data.

 

As a side note, in case your Fitbit Versa is not syncing with your phone, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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