Versa won't sync

[claireperry]

I've had my Versa for a year now but am repeatedly not able to sync to either my Windows 10 laptop or Android phone. I've tried everything on the troubleshooting page on a few occasions when this has happened and very occasionally something works out of the blue and it syncs once about every 2 months.
I've reported to Fitbit before and they've sent out a new pebble, so I also don't think that is the issue, but I don't know what else I can do! Anyone else had this issue?

[JuanJoFitbit]

@claireperry, welcome to our Fitbit Community! I'm sorry to hear that your Versa experienced syncing and connection issues with your Android and laptop. I totally understand how you feel about this and I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they will reply to the email you sent to them soon. They will be happy to follow up and assist you in order to provide a solution.

Your feedback is greatly appreciated.

I'll be around if any question arises.

[Cathi1]

Im having trouble syncing my fitbit versa to my iphone and also my computer. I have tried to soft reset, I have tried to reset going thru the settings, I have tried connecting to my computer, the message I got from the computer is that my bluetooth has been turned off on my versa.  I looked that up and apparently that cant happen.  have been trying for 6 days to sync.  I read somewhere the versa only holds 7 days of data.  I don't know what else to do.  My warranty from Costco just expired 6 days ago, I have only had the watch for 96 days.  Please help.