Versa won't sync

[Crazyjranch]

I been having problems with versa not connecting. My clock is always behind.  I rebooted, deleted app and started over many times.  Chatted with customer support twice in 1 hr. Al said and done I got please wait as our teams are trying to get the bluetooth issue fixed.  Meanwhile I have a Watch that doesn't work and excersize watch that wont connect to update stats   So nothing.  I believe I am going to apple.  I was happy with fitbit but no-longer.  Nothing like having a watch that just looks pretty on your wrist.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Crazyjranch, it's great to see you in our Fitbit Community! I'm sorry to hear about the syncing issue that your Fitbit Versa has experienced. Our team is actively working on a fix and expect to have this issue resolved soon. Once a solution is available, we'll make sure to post it on the forums.

We appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[Grannypembs]

exactly the same problem... done all the reboot, turn on and off, delete app etc, spent 2 days trying to do update and reset.. useless.. this has to be a fault fitbit remedies.. I' m also thinking to throw away and get Apple watch !

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[Crazyjranch]

Yes. Husband said buy me apple watch for xmas. I cant even use my fitbit as watch. It loses time within an hour of an update,
if it actually syncs once in awhile

Sent from my iPhone

[tanyajean]

I have had endless issues - I was given a new versa less then a month after I purchased it! I’ve not had many problems sense but I have constant sync issues - this morning it won’t even find the **ahem** watch! Getting very frustrating! Oh and I rely on watch for alarm and it just decided to not work one morning! NOT IMPRESSED!!!

[Crazyjranch]

Nope. Mine will since for a few seconds once in awhile. Loses time within an hr. If the watch worked could keep wearing. Was told because of syncing watch not working. But why wouldn't they have a watch that works without syncing. What if your in an area with no connection.
That would just make sense. Since google bought fitbit it went down hill

Sent from my iPhone

[kcrozzie]

I received my Versa2 in May as a Mother's Day/Birthday present so I'm not ready to give up on it, but I am having similar issues. I reinstall the app, etc. I just wonder if there is a time estimate for a Bluetooth fix? This problem seems like a long-running issue.

Thanks, Roz

[Crazyjranch]

All i was told is that they are working on it. Have a lovely week. Goodbye
Wonderful. Hurry up and wait

Sent from my iPhone

[Katsews]

After this Fitbit dies I am done with Fitbit. I been a loyal customer for over 10 years and tour devices don’t last long. Instead of producing a quality product that does what we bought it for we can’t reliably check out stats. Today my device is having issue which are Fitbit made. I will be purchasing an Apple Watch as my replacement. 

[TammyLK]

If having the same syncing issue described by others in this feed. Very frustrating. When the s the estimated fix?

[Dddinah]

Having the same issues, Versa will not sync. Was told it was not compatible with my phone or I Pad. I'm not buying it.  Have had my Versa Lite for over a year and it would sync without any problem.  The person a talked to at Fitbit said it can just can happen out of the blue.  I have a hard time believing the app on my phone and the app on my I Pad went out at the exact same time.

[Mici06]

My Versa went wrong after the tracker up date, I haven’t had it a year and it’s now stuck on logo face & won’t do anything 

nog happy at all this is my 5th Fitbit won’t get another one! 

[Crazyjranch]

You would think they would realize how many unhappy customers they have and do something. It like they could care less

Sent from my iPhone

[Dddinah]

I agree

[DDM55]

Me too. Have not been able to sync since yesterday. Tried all standard fixes. Please help!!

[kcrozzie]

I've not been able to talk to a person. I keep getting kicked back to the forums. How do you actually talk to someone for a remote reset? Thanks.

[DDM55]

I haven’t either. I’m going to delete everything again this morning and see
if that will work until we can get someone to address this. Good luck.

[Dddinah]

Here is the support #1-877-623-4997.  Try this.

[Crazyjranch]

Called support. Got reload app. Add as new device. Not their problem. Ios problem. Working on it bben there did that dozen times.

Sent from my iPhone

[scokri15]

Literally having the same issue. I just got my Versa on Monday and stopped working already as of yesterday 🙃 Not off to a great start. Tried re-syncing, tried updating, recharging and restarting and nothing.