Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[VFRMark]

thanks Krisheyvaert  🙂

[mothballskid]

I also have had this problem for months now, I posted on this board and tried the usual "troubleshooting" which involved turning bluetooth off/on, restarting, etc. I am at the point where I have to do a factory reset on my Versa and uninstall/reinstall the app, forget everything in bluetooth, and go through the 40 minute setup just to get it to sync. Then it works for a day. After that it begins to sync and then says "Looking..." while in the bluetooth menu it goes back and forth between connected and not connected. 

If we continue to post in this thread and keep it at the top maybe they will acknowledge there is a systemic problem. There are a number of other shorter threads about the same issues.

[Farmlife29113]

If you read the posts, You will see that nearly everyone has made contact with customer support. All of the instructions provided by customer support to solve the problem has been posted also. Those instructions have not provided any relief for the situation..  you will see that nearly everyone has made contact with customer support. All of the instructions provided by customer support to solve the problem has been posted also. Those instructions have not provided any relief for the situation.

My third replacement is currently functioning properly. The update did drain 55% of the battery life; however, the battery has held its life now for a day and a half. Hopefully this will continue.

[DJB7394]

I have no idea how to do that

Sent from my Verizon LG Smartphone

[Gottfrid]

I managed to get the sync to start again by disconnect Versa from my
phone's Bluetooth devices an connect it again.

Moderator edit: personal info removed

[raybeam76]

Well add me to the list of unsatisfied customers!  The watch randomly syncs. I've literally done everything I can possibly think of to fix this.  I think I might just return it and get a Garmin. It's a shame because I loved my fitbit flex.

[Krisheyvaert]

I think (hope) I found a solution..

8 days ago I gepairde my versa after a factor reset and since then I was able to sync.. but at a price...

1. TURN off all day sync

2. Sync manually, several times in 1 day, make sure that at that moment no other Bluetooth devices except your phone are near and put WiFi off on your phone

3. As soon as you notice that the time on your versa is not the same as on your phone : SYNC

I have noticed that if there is 1 or 2 minutes difference it will still sync, but you’ll have to retro several times, when the timegap is bigger, I suggest just to remove it from the app and redo the whole versa-adding thingie

[Caz85]

I upgraded last wk from charge 2 to versa, beginning to wish I never bothered. Every time I connect my fone to another device I.e my car radio the fitbit sync stops working, so have to unpair radio & fitbit then restart phone & fitbit. Never had this problem with the flex or charge 2. My car radio was always connected to my phone as I spend alot of time in my car for work 

[Farmlife29113]

Krisheyvaet, That sounds like a lot of work. Who has the time to verify the time, unpair, pair, sync, don’t sync..I have a full time job and spend a lot of time on the road. My Alta HR worked fine. Maybe they could just make this one work as designed too. .

[DJB7394]

Thank you all for you contributions. I have done everything you have all listed here and I still have had no lasting results! I have NOT been contacted by Fitbit, other than to tell me they were deleting my post where I stated I was going to throw mine in trash because I was so fed up. Nice Fitbit! I can't use the watch for step counting, or text messages or calls do I am stuck with a plain old watch. I dont need a watch...i have my cell phone!!! Come on Fitbit!! Let's go...where are these updates you have been working on? When Will you working on getting the watch compatable to the LG G6? Its time to step up and show us that you are working in good faith! We are many and we are done! Its not just a few people with a few bugs, it's a lot of people and it's a lot of problems!!!!

[Elibetty]

You say Fitbit haven't contact you but even if they contact you, you will non resolve anything. Nobody in Fitbit can help you, moderators can only link thousands of useless help articles that can't help you, customer care can't do nothing because if they purpose you to replace your "smart" watch they can't assure it will work good, if they tell you a procedure to solve your problem it doesn't work. 

[susiepyle]

had the same issue.  I called the help line at (877) 623-4997.  They walked me throught the steps and now it works!

[Farmlife29113]

That’s good news! My third one is working at the moment. My first one worked for about a month or, so I’m  hopeful this one will do the job! 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums. I would also like to thank those who have come back and let me know your issue has been resolved, I'm very glad. 

Now, if you are still having trouble with your Versa syncing, please enable All-day Sync by going to Account > Versa and scrolling down until you find that feature. This will help your Versa maintain a Bluetooth link with your phone so it can sync in the background even when your phone is locked. (Bluetooth should be turned on in your phone though). Don't worry, All-day Sync will not drain the battery on your Versa or your phone faster than usual.

If this doesn't seem work: 

1. If you have already a case created with our Support Team, please keep working with them as they will be able to provide you more options. 
2. If you have not yet contacted our Support Team, please reply to me with the following:
   • Phone model you're currently using.
   • OS version running on your phone
   • App version currently installed on your phone (go to Account > Help to get it)
   • Firmware version of your Versa (go to Account > Versa to get it)

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Krisheyvaert]

sorry but.. do you guys even read the complaints?
most people can't sync when allday sync is on..

some got is solved when putting it off....

and now you are advising to put it on?

Moderator Edit: Format.

[seacrett]

Same as everyone above!  I also talked to customer support and they wanted me to send it back, but I don't want to be without a Fitbit for an indefinite amount of time, so I exchanged it at the store.  Worked for a day!  But same issues today.  SO SAD!  Not much hope here.  I guess I'll get the Charge 2.  Hope it's not having issues also! :(. 

[Krisheyvaert]

yes it also applies to them

2 here and both having issues (well mine for them moment not.. if you sync manually every few hours

[Tdeegz]

The Charge 2 is amazing! I have had mine for a couple of years and have since switched back to it since my special edition versa does not work. I had fitbit replace my versa under warranty (took 3 weeks and they actually lost the one I sent back) and the 2nd one doesn't work either. 

[Nikkiash456]

I purchased my first one at the beginning of June. It was glitchy. Was sent a second. Would not sync. At all. No matter how much troubleshooting I did. Now on my third and am having THE SAME ISSUE as with the second. It should not be this difficult. 

Maybe a a firmware update will help. If not, I’ll just cut my losses and look into an iwatch. 

[Ze1]

I think there is something wrong with their Bluetooth. Closing the Fit bit App and rebooting the phone and the watch still has the highest probability of success though that is not 100%.

⁣Sent from BlueMail ​