Versa won't turn on after factory reset.

[Desi3ja]

A few days ago i noticed that the green blinking lights on the back of my Versa watch were not on so it was not detecting my hr. I turned it off and back on and nothing. I looked online and several people were having the same issue and i saw that there was a respinse from fitbit suggesting a factory reset. I tried that and as soon as i clicked on factory reset my watch turned off. It was fully charged (98%) when i did this and now the screen is completely black. Ive tried pushing the three buttons to turn it on for several minutes at a time and nothing. Ive tried leaving it to charge for a full day and nothing. This is very frustrating.

Moderator edit: format

[Slusk4]

This exact same thing is happening to me. I’ve tried some trouble shooting tips and they did not resolve the issue.

[AngieLH]

I agree. After all sorts of problems yesterday. With it losing time. I tried reregistering it to the app (it took 15 attempts!!) deleting the app and reinstalling it. Then it wouldn't pair or reguster to my WiFi.  Nothing. Just stuck in a cycle of changing a clock face. Tried restarting it. Nope. In the end, I did a full factory reset and now its dead. Will not switch on. Im annoyed. Its been nothing but trouble. 

[queenliz]

Very frustrating indeed. I have messaged Fitbit but heard nothing. I love
the Fitbit app and features but this will probably be my last. Spent too
much time trying to resolve this .

[jacquihaylocke]

I have the same issue and it doesn't vibrate on charger and it doesn't show any lights ..nothing just dead...and my versa was a gift from my daughter for Christmas 🤕

[Slusk4]

I recommend contacting their service desk. They are sending me a new one. No questions asked. yours should still be under warranty.

Moderator Edit: Personal info removed

[AngieLH]

Ive contacted Fitbit through Twitter DMs (an unusual way to run a business) they got back to me. I gave them some details and they are going to get back to me. Hopefully it will be resolved. Thank you for your help and support

[WholeLife]

Same exact issue happened Thursday (just as quite a few others happened the same week). Contacted chat support and no troubleshooting happened. They sent me discount offer since I'm out of warranty (by less than 2 months). This is the 3rd fitbit I've purchased for myself - disappointed that they don't last at least 2 years. Time to go elsewhere.

[tracy_tanner]

Hi! I ended up purchasing a Versa 2... can't live without my fitbit. I do
however reset it every couple of weeks, or try to anyways, hoping that the
reboot will help in some way. With my others, I never did that and I'm
thinking it just got wore out. I also purchased a two year protection
plan. Fingers crossed I can get two years (at least) out of it. Thanks
for the reply!

--
*Tracy Tanner*

[Ctownsendx]

Both my boyfriend and I are having the same issue, we selected factory reset and now neither of our devices will turn on, we’ve tried everything from pressing all buttons for 5 minutes + to holding just left and bottom, they’ve been on charge for the last 2 hours and still nothing. Please help! 

[CDVal]

The only thing you can do is to purchase a new one. There is no
coming back from this. Fitbit knows there is a problem. You will be in
luck if the warranty period is not yet over. If it is past the warranty
period, Fitbit will give you a discount on a new one. Either way, you have
to get a new fitbit.

[queenliz]

yes. I ended up getting a Fossil smart watch instead. Too bad as some
excellent apps with Fitbit

[Walter75]

Same issue! Ionic was acting odd today so I did a factory reset and now it won't come back on. I've watched videos and read articles on how to fix it but nothing works. Looks like I will be switching to Garmin. I loved my Ionic.

[Grahamsw]

Exactly the same story. Wasn't

showing heart rate, no lights at the back. Restarting did nothing, so I picked factory reset from settings. (It was fully charged) it instantly turned off, and now won't start. I've recharged it for hours, held all three buttons for over 3 minutes, nothing. No vibration, nothing.

[scotty099k]

my fitbit clock was showing previous days date tried factory reset now cannotget anything at all on screen

[Ctownsendx]

So many people having the same issue, been in contact With Fitbit and they have refused to do anything seeing as my watch is 6 weeks past it’s warranty! They won’t accept that they should have recalled all of this device as there is clearly a software malfunction. Disgusting 

[Chazzock]

Look at Leonardo xaviers you tube post on the ionic.

I had the same problem and this worked.

[Anitab76]

My versa has done the exact same thing ??? Nothing I try works 

[obx_robin]

Same problem. Wanted to give my daughter my Versa. Did factory reset. Now nothing. Ugh!

[SunsetRunner]

in the same boat as everyone else, factory reset then versa won't restart. Have tried all the common remedies here and on via other posts on the net.

[Chazzock]

Hello.
My fitbit is now working again, I tried this YouTube video from a guy named
Leonardo Xavier, its called fitbit ionic boot loop and it worked perfectly.
Good luck!