help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2019 06:45

‎10-05-2019 06:45

Hi everyone I cannot turn on my Versa... I went swimming and it switched off then I turned it back on and it was good but an hour later my watch switched off again. Has anyone had this issue before ?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-06-2019 11:18 - last edited on ‎03-07-2025 06:58 by Fitbit Moderator

‎10-06-2019 11:18 - last edited on ‎03-07-2025 06:58 by Fitbit Moderator

@Ophelie Welcome! It's nice to have you on board!

Let me help you with your Versa not turning on. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-06-2019 14:41

‎10-06-2019 14:41

I had the same issue with the ionic and apparently it is completely dead (17 months old). I tried cleaning it as stated but still won’t charge. I was considering getting the Versa but think it might be best to move on from Fitbit as their products don’t appear to last. 

Best Answer
0 Votes