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Versa working only when plugged into charger

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‎09-26-2020 23:52 - last edited on ‎09-27-2020 20:31 by Fitbit Moderator

‎09-26-2020 23:52 - last edited on ‎09-27-2020 20:31 by Fitbit Moderator

I bought my wife a Versa it worked perfectly for a year, now it works only when its in the charging dock. I had a chat with support nothing worked. But as the company is based on discrimination they cant replace my watch because i live in a certain country. How racist.If i was in USA it would have been directly replaced what a shame. 

 

Moderator Edit: Clarified subject

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‎09-27-2020 20:31

‎09-27-2020 20:31

Hi @Josefn, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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