help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa works but screen is blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2021 09:03

‎05-01-2021 09:03

After perfectly working these past couple years my screen has suddenly gone completely black. I've gone through all the suggestions on resetting the watch and still no joy. The device still seems to be working, it still syncs to the app, tracks my heart rate, and vibrates on touch but there is nothing on screen. No logo on reset and updating the clock face doesn't help. I suspect at this point the screen just doesn't work any more but any advice would be appreciated!

Best Answer
Labels:
0 Votes
41 REPLIES 41

‎10-10-2021 23:33

In response to EVANSREE

‎10-10-2021 23:33

I’ve given up on Fitbit now and got a garmin vivoactive 4, and I’m very impressed with it so far.

Sent from my iPhone
Best Answer

‎10-11-2021 05:25

In response to chewy1664

‎10-11-2021 05:25

I’ve completely given up on my Versa Lite. I was sent a replacement because at the time my original was under warranty. Within 1 week, the new one was doing the same thing. At this point the only thing it does is track, but no text, no calls; and I have to manually push the button on the side to see any display. Pretty sure my journey with Fitbit is over.

Sent from my iPhone
Best Answer