09-20-2019 04:42
09-20-2019 04:42
Every time I try to reply to a text message using voice reply it tells me theres a transcription error and won't send. I've tried speaking slowly, clearly, close to the microphone, far away from it.. I'm not sure if I'm doing something wrong or if it just isn't working properly??
09-21-2019 09:18
09-21-2019 09:18
I have the same issue and have not been able to find any resources to help with the problem.
10-09-2019 08:51
10-09-2019 08:51
I also have this issue. I have tried it both when I had wifi and when I didn't.
10-11-2019 18:45
10-11-2019 18:45
I am having this issue as well. Has anyone figured it out?
11-18-2019 02:36
11-18-2019 02:36
Same problem
Is there any advantage to versa 2 over versa 1 if sound not operational
11-23-2019 13:27 - edited 12-04-2019 09:45
11-23-2019 13:27 - edited 12-04-2019 09:45
I just tested something and it seems like it only works when you connect the Fitbit to a WiFi from in the Fitbit app (and then sync afterwards)
At least for me
EDIT:
just restarted both my watch and my phone, synced it from the app, and then it worked without WiFi connection
DOUBLE EDIT:
On Android, I gave the Fitbit app permission to always run in the background, and so far I haven't had any issues with transcription, both wifi and LTE work fine
Settings -> search Fitbit -> battery usage -> battery optimization -> Fitbit -> select "don't optimize"
On a oneplus 6T btw
11-26-2019 05:01
11-26-2019 05:01
Make sure within your cell phone settings that Fitbit is allowed to run in the background. Changed that setting and it started working again.
12-03-2019 21:00
12-03-2019 21:00
The issue, to be clear:
1. When trying to reply to a notification using Alexa we get a "transcription" error.
The root, in my testing has been:
1. The notification is cleared in the phone, before the Alexa reply is complete.
So if, for example, your phone is not locked and the screen is on and a message comes in you will not be able to reply to the notification. The reason is that, as in mentioned in other community posts, the versa will only keep notifications until they are cleared on the phone. The OS (Operating System controlling the phone) may automatically consider the notification as cleared if the phone is unlocked and with the screen on. This will happen even if you do not take an action on the phone to clear the message.
When Alexa/Fitbit attempt the reply the notification is "gone" and we receive the "transcription" error. I believe this is a bug, and will likely be fixed in a future update.
On android they may be cleared in the lock screen as well:
https://support.google.com/android/answer/9079661?hl=en
To test this, you can lock your phone and have someone send you a message. If you unlock the phone first you will likely see the error.
Anyhow, that is the behavior I noticed so far. Hope this helps the next person...
12-25-2019 17:35
12-25-2019 17:35
I am having the same issue. The microphone was working for a few hours and now receiving an error.
12-25-2019 17:44
12-25-2019 17:44
I am recieving a transcription error when clicking reply reply and microphone for text messages. I have a Note 8
12-25-2019 17:49
12-25-2019 17:49
I had to reconnect the wifi connection and it started working again, but don't know for how long though...
12-25-2019 18:08
12-25-2019 18:08
I have no Wifi connection available. But shouldn't be able to work not on Wifi.....
12-25-2019 18:54
12-25-2019 18:54
The keeping the phone locked totally worked thank you
03-03-2020 05:44
03-03-2020 05:44
Same, Note 8. Customer service to me to come here and search on my own. Sure glad I bought the device from them. NOT!
04-03-2020 15:28 - edited 04-03-2020 16:14
04-03-2020 15:28 - edited 04-03-2020 16:14
I haven't been able to have my voice to text working for 2 months now. Tried all the troubleshooting, it's very unfortunate that @Fitbit can't back up their own product and has their users to search themselves. Guess I won't be calling support.
This is my second product from them and the reason I got the watch, was the have the voice text as my job limits my ability to reply to messages all the time.
04-03-2020 16:02
04-03-2020 16:02
08-25-2020 06:35
08-25-2020 06:35
when I purchased this watch, it was compatible with my device... But now that everyone has issues.. Its magically not compatible. I do my research and would have just gotten a fricken galaxy watch if it wasn't compatible. Piece of sh*t
08-27-2020 04:25
08-27-2020 04:25
I received the same from them. Sorry that you're having this issue along with hundreds of others. I guess that hundreds don't matter.
01-16-2021 20:26
01-16-2021 20:26
Lock or unlock, nothing. Frustrating. 🙄
02-23-2021 09:13
02-23-2021 09:13
I know this is an old thread but does that optimization change still work for you? I still have the same issue with optimization off.