Waiting for a replacement...

[CeeRee]

I'm one of those hundreds of people whose brand new Versa 2 doesn't work properly after the update. Fitbit offered me a replacement, which is cool. However, then I didn't hear anything more from them. No update, no tracking number. When they replaced my Alta (after another update mess up, which didn't fix the problem, so I moved to Versa..) I had an email that it had been sent the next day.

Conversations with Fitbit just tell me to wait a bit longer, my custom is important, and they are waiting for a resolution from "the special team". I've asked what exactly the problem is, but no direct response to direct question. 

Do they not have enough fitbits? are they prioritising new fitbit buyers over replacements for those who have already bought them? I really don't mind waiting for it, if only they would b upfront and tell me what's going on, and give me an estimate of how long it will take. 

[Wendra]

Mine is not working properly either , none of the apps work. Ive tried every trick listed to sync or reboot, even factory reset! I cant find any answers , no help anywhere! who did you contact? 

[CeeRee]

I talked to them via their love chat. They had me send a video to show it
didnt respond to touch anymore. Then they emailed me and offered to replace
it (it's only 3 months old).

[NellyG]

Hi @Wendra  Here is the link for Customer Support

Fitbit Support  

[Wendra]

Thank you for link! I was able to call helpline, we went through everything I tried already- nothing worked- told me update issue( versa not replaceable) can’t fix it, have to wait and see if next update fixes it. 😞

Sent from my iPhone