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Watch loses time!

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‎12-09-2018 07:40

‎12-09-2018 07:40

My versa is effectively useless because I can't trust the time on it.  It seems if it doesn't auto sync, which happens multiple times on a daily basis, the watch loses time. It's as much as 20 minutes slower than my phone. It's caught me a few times now and I have been majorly late. I have to always check my phone for the time, so what's the point of the watch? It happens even if the watch is fully charged. This is turning out to be the most useless product that I have ever bought! The time doesn't work and I spend more time trying to fix the sync on a daily basis then should be necessary. Wish I had gotten another Garmin instead! Judging by all the other comments/ problems, there are a lot of people who would agree with me! I'm very disappointed. 

Best Answer
44 REPLIES 44

‎09-02-2021 18:16

In response to Wellitsme

‎09-02-2021 18:16

Welcome to the Fitbit Community, @Wellitsme.

 

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

If your device is not paired to your Fitbit account and you're experiencing difficulties with setup, please find our complete troubleshooting instructions in Why can't I set up my Fitbit device? For additional tips to fix the time on your device, see How do I fix the time on my Fitbit device?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-03-2021 03:56

In response to Millah1

‎09-03-2021 03:56

They sent me a replacement also back in December - but now the same thing is happening again 

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0 Votes

‎09-03-2021 13:56 - edited ‎09-03-2021 13:59

In response to MaryEMyers

‎09-03-2021 13:56 - edited ‎09-03-2021 13:59

Welcome to the Fitbit Community, @MaryEMyers.

 

Thanks for the details shared in your post. I recommend making sure your watch is syncing and follow our troubleshooting instructions in Why won't my Fitbit device sync? Additionally, I recommend checking if your Fitbit device is updated to the latest version: How do I update my Fitbit device? 

 

I was able to see that you tried contacting our Support team regarding this. If the issue persists, you can contact our Support team via chat or phone. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎09-27-2021 19:46

In response to porzpal07

‎09-27-2021 19:46

Agreed. I don’t think I can purchase another Fitbit device after the countless headaches with this versa lite. 

Best Answer

‎03-15-2022 03:25

In response to Nothgiel

‎03-15-2022 03:25

How do I do a factory reset. My versa is about an hour or more behind 

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