Workout not recorded after pressing done

[Nunkita]

I upgraded my charge 2 that had working in perfect conditions for 3+ years to Versa 2.

I've been having issues because the workout stop by itself while working out without pressing done. After restarting the watch it stop for a while.

Today I did a killer workout, I finished, press done and went to the app.... Nothing, I sync it.... Nothing

Check the watch... The workout is gone, not recorded.

I checked the app for the calendar and I realize I have a bunch of gaps... When I do workout 5+ a week.

It is a bug? Is Fitbit working on it? Does someone had resolve this issue?

I've read this happen to many other users.

[AlvaroFitbit]

@Nunkita It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your missing exercise and thank you for troubleshooting this issue. I would like to know the following:

• How long were you running the exercise?
• What type of exercise were they running (e.g. using GPS or not)?
• Were you listening to music on your device when doing the exercise, etc?

Remember that you can manually log the activity if it didn't show.

Let me know how it goes.