"Go to the mobile app and change clock" error message

[Olga_Lafrance]

After the last update I can’t see a clock display. I can only see the message « go to the mobile app and change clock », but I tried and I can’t do nothing on my phone. Can you suggest me smth, please?

Moderator Edit: Clarified subject

[Lisagia44]

this is soooo frustrating 😤  same thing is happening to me. Says clock error (go to the fit bit mobile app and try another clock)  I have tried doing this 100 times! Always says ,install failed, please try again later... I've been trying for days... and have tried multiple different clocks.. anybody have any idea what's going on?

[RicardoFitbit]

Hello @Olga_Lafrance and @Lisagia44, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for both of you. If you haven't already done so, I recommend you to try our restart process and then change the clock face of your Versa devices following the steps that are specified on: How do I change the clock face on my Fitbit device? 

I'll be here if further assistance is needed.