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replacement versa screen blank

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‎07-20-2019 13:55

‎07-20-2019 13:55

HI Im having problems with a replacement fitbit versa screen it started playing up today now its gone completely blank cant do anything with it 😞

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4 REPLIES 4

‎07-20-2019 15:09

‎07-20-2019 15:09

Funny my Versa is the same way today. No screen and I can’t restart.  

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‎07-20-2019 15:19

In response to kelleymarie

‎07-20-2019 15:19

Same here, have to put it on charger to "wake" it.

Tried a factory reset, still the same.

 

Dave

 

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‎07-20-2019 15:42

‎07-20-2019 15:42

I had the same issue. Returned to Costco today for a replacement. Now I can't add this one. Its6still looking for the old one

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‎07-20-2019 16:48

‎07-20-2019 16:48

I just received a replacement Versa Fitbit (first versa lasted approx 6 weeks-stopped working after swimming with it) which is not installed with whatever latest update is out there; now Fitbit itself is stuck in its Start screen (ie to start, download the fitbit app....) and the app on my iPhone is stuck in perpetual downloading.  The only troubleshooting I can do is to completely shut down both devices and restart; shut down the bluetooth connection--yadda yadda yadda.  Nothing is working, and this has been going on for 2 hours now.  Really Frustrating to say the least...these products are supposed to be user friendly and ready to go!  Plus--I cannot find any applicable solutions to this problem within these forums....been looking/researching for two hours, too.  

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