updating

[lesleyhalligan2]

I have a notification to update my Fitbit versa but it won't connect have tried all the troubleshooters I have samsung s9 what is the point of a notification of an update when it doesn't work 😡

[GrubbyDuck]

Put your Versa on charge & try again.

If that fails contact support for further assistance: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[SunsetRunner]

@lesleyhalligan2 

I would hold off on updating.   There's a slew of issues with this update. Check out all the posts from last night and today regarding this firmware update.

[GrubbyDuck]

@SunsetRunner  & @lesleyhalligan2 

v32.68.9.15 is latest Versa update. List of updates:  https://help.fitbit.com/articles/en_US/Help_article/1372

To check version installed on your Versa:

Settings & scroll down to: About.

Current version installed is now displayed.

Here is link announcing release and the negative & positive comments for it.  

https://community.fitbit.com/t5/Versa-Smartwatches/Fitbit-OS-4-0-2-Firmware-Release-68-9-15/m-p/3823047#M128714

Only issue after update I had was 3rd party clock face would not display correctly but when I changed it? All is working ok.

[SunsetRunner]

@GrubbyDuck 

The firmware versa that you noted is the one I am talking about.

There's currently 60 post regarding this update.  Several users have reported that it has bricked their versas.

I personally dont want to download a firmware that is going to render my Versa useless. 

[Nanners11]

Just finished with the update. Not sure what is different, but hopefully it will start tracking my sleep correctly again. 🤷‍:female_sign: