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versa won't sync

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‎07-18-2019 18:11

‎07-18-2019 18:11

my versa watch is tracking everything but if I go to the app, my information doesn't show up. it just randomly stopped auto sync although it is selected to do so.

I have tried the Manuel sync each day but it will not sync. 

how do I reset to make it sync? 

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‎07-18-2019 23:52

‎07-18-2019 23:52

Hi @katm12  What phone are you using? Is it on the Supported Devices List?

See if anything in THIS Help Article on syncing issues helps.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-19-2019 05:04

In response to NellyG

‎07-19-2019 05:04

my phone is on the list. it synced for the first week but no longer will. 

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