Allow multiple devices on the same account (Sense/Versa series, Inspire, Charge & Luxe)

Be allowed to have both a Fitbit Versa and a Fitbit Ionic on the same account so you can easily switch between them.

 

Moderator edit: Title & Labels

2,050 Comments
onewheel78
Jogger

I have a Fitbit Ionic and recently received a very nice watch as a gift from my fiance. As such I can no longer wear the Ionic on a daily basis and can only wear it when working out. I was hoping to use MobileTrack on my phone (Pixel 3 XL) but was told by Fitbit Support that is not possible based on the below tech support article. I was also considering purchasing a smaller Fitbit device (Charge 3 HR) to wear on the other arm however that's not possible either. I would like to request a feature that allows all Fitbit devices to be multi-device compatible and automatically switch between different Fitbit devices.

 

https://help.fitbit.com/articles/en_US/Help_article/1715

Note that you can't have Fitbit Charge 3, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series connected to the same account. If you have any combination of these devices, be sure to have only one connected to your account at a time.

LuciaFitbit
Premium User
Moderator Alum
Moderator Alum

Hi @onewheel78, thanks for taking the time to share your feedback with us. This feature suggestion already exists so I’ve moved your post here. Don't forget to add your vote!

PetiteP
Recovery Runner
I'm pretty sure it is because of the chip for payment.


*Sincerely,*
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*Patricia "Patty" Korosec *
Kvsc
Stepping Up
Neither my Charge 3 or Versa have the payment chip and I can only have 1 on
my account at a time.
PetiteP
Recovery Runner
oh I'm sure Fitibit will fix...what do you think of Apple phone?


*Sincerely,*
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*Patricia "Patty" Korosec *
Ggbit
First Steps

I agree, please do fix this issue soon!

mrmarbury
Recovery Runner

@PetiteP : Naa, I don't think so. I bet it's bad software design. From a Software Developers standpoint, there is no reason this shouldn't work other than some fu'd software design

Martyn78
Jogger

In the past I have been able to add a new device and see both of them on my profile, also I can swap between them both and I found this a good feature although in the past I was always updating my current model. I am now in a position where I have my everyday Ionic and now a brand new Inspire which I want as a back up model for things like tough mudder.

I have contacted Fitbit on Twitter and they told me that multiple devices isn't available for the Inspire which I found confusing as other models allow this feature and it's also talked about on the fitbit page.


As it stands when I add a new device it kicks out the old one meaning I have to set up a new device every time I swap which isn't ideal.

 

sync multiple trackers to your fitbit account

 

Fitbit answers


A) We can confirm that your Inspire has been unpaired when the Ionic was added. This is indeed odd. While our team is looking into this, you can try some basic troubleshooting steps: 1. Log out the Fitbit app. 2. Force close the app. 3. Re-launch the app. 4. Log back in. Then try again setting up your Inspire. Let us know how it goes!

 

B) We appreciate your letting us know of this and we're aware of the limitation this poses especially with the newer devices you can have on your account. You may share your thoughts on making it possible to have all Fitbit devices on the same account via our feature suggestion page

sheilab3
Runner

Add to this the new Aspire HR which I hoped to replace my alta with.

i also have a chlarge 3 which I like but wanted a smaller watch especially coming into hot humid summer.

The Ispire is nice and serves my purposes but I can’t switch back and forth easily

PetiteP
Recovery Runner
I agree and will ask Fitbit again if they are reading this...I would "love"
to have a Versa in addition to my Charge 3 and possibly the new Aspire HR
for night (I have an Alta now).


*Sincerely,*
Learn more


*Patricia "Patty" Korosec *
LuciaFitbit
Premium User
Moderator Alum
Moderator Alum

Hi @Martyn78, thanks for taking the time to share your feedback with us. This feature suggestion already exists so I’ve moved your post here. Don't forget to add your vote!

dbarth68
First Steps

I have two Ionic's. One burnt orange and one gray. I would prefer to be able to switch between them for charging, or changing looks, without having to set them up each time.

PetiteP
Recovery Runner
i just commented again !
--

*Sincerely,*
Learn more


*Patricia "Patty" Korosec *
PetiteP
Recovery Runner
I have faith up to this upcoming Thanksgiving when I make my Christmas list
for the new smart watch these have to be done by then...such a good
marketing skill!


*Sincerely,*
Learn more


*Patricia "Patty" Korosec *
Owlshley
First Steps

Why I this not a thing already? I have 3 Fitbits all in different styles, I should be able to switch easily between them. Would they rather I only bought one? I mean, I can return the new Ionic. ::Shrugs::

bbybls
First Steps

I would like to see the ability to add 2 ionics. I have 2 ionics and did not know I would have to replace it in the app everytime I wanted to switch. It would be nice to be able to just put the one I want to use on and go instead of having to go through the setup every time. Please add this feature.

paperinik
Tempo Runner

Now that the Inspire HR does exactly what I need, I would love to have two of them (or one Inspire and one Ionic).

This is a totally arbitrary limitation that you can fix with a few weeks of dev work and it will help you sell more devices.
A typical low hanging fruit since all water resistant ones are basically incompatible with each other.

SunsetRunner
Not applicable

Versa, Ionic, Charge 3, Inspire syncing to same account

Please consider this. It increases your sales and it's essential for your customers.

lmosher303
First Steps

Allow all fitbits to be connected to one account. I have the Versa and just bought the Inspire not realizing they couldn’t be connected to my account at the same time. I love my Versa but liked the Inspire when I wanted to wear something smaller. I want to be able to use them interchangeably on my account. 

LuciaFitbit
Premium User
Moderator Alum
Moderator Alum

Hi @lmosher303, thanks for taking the time to share your feedback with us. This feature suggestion already exists so I’ve moved your post here. Don't forget to add your vote!

PetiteP
Recovery Runner
I comsidered buying versa but waiting for it to reply to text via iphone
then switch watch ever week.
--

*Sincerely,*
Learn more


*Patricia "Patty" Korosec *
Whitney22
Recovery Runner

Yes!!! I have the Charge 3 and considering getting the Versa Lite (as a replacement for my Flex 2). It would be nice to be able to switch between the Charge 3 and Versa Lite as easily as I can now between the Charge 3 and Flex 2!

Ray_yan
First Steps

It have been a year when Fitbit will look into this?  It is very frustrated to keep adding device for Versa & Charge 3 when i inter-changing wearing the 2 devices.   

PetiteP
Recovery Runner
Yes please Fitbit! Thank you for considering...making it happen for us
exercise enthusiasts.


*Sincerely,*
Learn more


*Patricia "Patty" Korosec *
SandeepD
First Steps

Dear Fitbit Techies - Please get this working ASAP. I had charge3 which is great for sleep tracking as is very light and occasional days but versa for more formal days where I can leave behind charge 3 at charging port and vice versa while not using versa. I hope you listen to many here or me for sure.

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